Revenue Specialist

Revenue Specialist

Our client, the Beaufort County Treasurer's Office, is committed to serving the community with integrity, accuracy, and care. Their missionpeople serving people, not transactionsdrives every interaction with taxpayers, ensuring each experience is positive, respectful, and efficient. The team values innovation, collaboration, and continuous improvement in delivering public service excellence.

Job Purpose

The Revenue Specialist plays a key role in maintaining the financial integrity and public trust of the Treasurer's Office. This position serves as the first point of contact for taxpayers and is responsible for processing virtual payments, handling customer inquiries, and ensuring accurate and timely financial transactions. The ideal candidate will bring a balance of customer service skill, attention to detail, and accountability to every task.

Responsibilities

• Process, validate, and apply payments from multiple sources (IVR, lockbox, online, and others).
• Review and process address change requests accurately.
• Identify, report, and resolve payment anomalies and exceptions.
• Generate and distribute mass receipt files to taxpayers.
• Respond to taxpayer inquiries via Zendesk (talk, text, chat, or email) with professionalism and empathy.
• Compile and validate monthly reports for state agencies.
• Participate in cross-training and onboarding of new team members.
• Maintain current knowledge of policies, laws, and procedures related to revenue collection.
• Assist with policy updates and documentation as needed.
• Demonstrate teamwork, adaptability, and a commitment to the organization's mission and values.

Qualifications

High School Diploma or GED required; Associate's Degree in Business, Management, or related field preferred.

Minimum 5 years of professional experience involving customer service and data entry.

Experience in a Treasurer's Office or similar government or finance-related field preferred.

Proficient in Microsoft Office Suite, especially Excel.

Strong written and verbal communication skills.

Excellent attention to detail, accuracy, and time management.

Proven ability to work independently while maintaining team collaboration.

Valid driver's license required.

Success Factors

Demonstrates a strong alignment with the Treasurer's Office vision, mission, and values.

Self-motivated with a growth mindset and commitment to professional development.

Skilled at resolving conflict and providing clear, empathetic communication.

Analytical thinker with strong problem-solving and mathematical skills.

Consistently reliable, organized, and proactive.

Compensation

Competitive pay commensurate with experience.

Comprehensive benefits package including health, dental, and retirement options.

Opportunities for ongoing professional development and internal advancement.

Why This Role

The Revenue Specialist role offers the opportunity to make a direct impact on public trust and community satisfaction. You'll join a supportive, mission-driven team that values authenticity, innovation, and professional growth. This position is ideal for someone who takes pride in delivering excellent customer service and accuracy in financial operationswhile being part of an organization that truly serves its people.

Posting Statement :

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.