Patient Services Rep ENT Full-time Days
Northwestern Memorial HealthcareWinfield, IL, USjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionGreets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances. Obtains and updates patient demographic information and company information from all patients. Answers phone and schedules appointments. Directs and documents patient calls as appropriate. Coordinates scheduling of outside testing for patients. Serves as liaison between patient and practice. Provides back-up for scheduling appointments Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality. Completes daily reconciliation report to assure charges have been entered correctly Pulls charts and readies them for the next day appointments; files completed patient charts daily. Files test / procedure results inpatient's medical record after physician has signed off on the results. Liaisons with company representatives or potential employees to assure correct services are provided. Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current. Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol. Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol. High School Diploma or equivalent required One to three years prior Physician office experience required Medical office coding preferred Previous customer service experience preferred
Job Description
Job Description
Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits : from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?
Job Description
The Patient Services Representative reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
- Performs customer service functions in the medical practice office. Ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. Performs business office responsibilities.
Responsibilities :
Qualifications
Required :
Preferred :
Additional Information
Northwestern Medicine is an affirmative action / equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
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