Installation Supervisor

Job Description

Job Description

WE ARE

Renewal by Andersen of Roanoke is seeking an Installation Supervisor to join our growing Operations team! This role is ideal for someone with a construction or installation background who's passionate about leadership, quality control, and driving customer satisfaction. If you're organized, tech-savvy, and love working with people and processes - you'll thrive in this role.

OUR CULTURE

We believe in putting people first - our customers, our team, and our community. At Renewal by Andersen, we create a supportive environment where every voice matters, and every employee is empowered to succeed. We live by our values of integrity, excellence, and respect, and we work together to make a real impact - every day.

POSITION PURPOSE

As the Installation Supervisor , you'll oversee our subcontracted installation crews - ensuring jobs are completed on time, on budget, and up to the highest quality standards. You'll be the go-to person for everything from crew compliance and job scheduling to training, field oversight, and project follow-ups. Your mission : deliver seamless installs while boosting customer satisfaction and helping us reach our Project NPS and Green Diamond goals.

YOUR ROLE Crew Management & Compliance

Interview, evaluate, and onboard subcontracting crews based on licensing, experience, and craftsmanship.

Audit licenses, insurance, and certifications - track renewals to ensure 100% compliance.

Maintain a real-time database of crew credentials.

Review and adjust paysheets after installs and submit final approvals with accurate job reflection.

Pre-Install Review & Scheduling Optimization

Review installation packages to confirm materials and scope align with the job.

Analyze and optimize crew scheduling for location, skills, and daily capacity.

Collaborate with scheduling and PM teams to reduce inefficiencies and maximize crew output.

Training & Development

Train new crews on company tools (iPad, RForce, Discord) and installation best practices.

Ensure accurate and timely submission of install checklists, lead forms, and paperwork.

Facilitate installation skills workshops to elevate quality and consistency.

Quality Control & Field Oversight

Conduct on-site visits to ensure quality workmanship and adherence to brand standards.

Provide hands-on guidance and support when issues arise and follow up to ensure resolution.

Collaboration & Communication

Maintain constant communication between subcontractors, project managers, and schedulers.

Assist PMs in resolving customer issues promptly and professionally.

Performance & Customer Satisfaction

Monitor Net Promoter Score (NPS) metrics and drive improvement initiatives.

Contribute to the achievement of the Green Diamond Award (Project NPS ≥ 85).

Encourage a culture of accountability, growth, and top-tier customer experience.

QUALIFICATIONS Required

Experience in construction, installation supervision, or a similar role

Strong knowledge of construction standards, safety, and compliance

Skilled at managing multiple crews and complex scheduling

Tech-savvy - able to use tablets, dispatch tools, and communication apps

Excellent communication and organizational skills

Proven ability to lead, motivate, and hold others accountable

Preferred

Prior experience with Renewal by Andersen products

Familiarity with RForce, Discord, and industry software

Training or certification in construction or project management

WORKING CONDITIONS

Split between office time and field visits

Travel throughout the service area as needed

Occasional extended hours to meet install deadlines or resolve urgent issues

PERFORMANCE METRICS

Crew compliance with certifications and documentation

Improved job scheduling and crew utilization

Quality control scores and reduction in corrective actions

Timely submission of install paperwork

Customer satisfaction (Project NPS & Green Diamond status)

Additional Perks :

Bonus opportunities tied to company and NPS performance

Health, dental, and vision insurance

401(k) retirement plan with company match

Paid time off, holidays, and paid training

Career growth and professional development opportunities

Our employees help make Renewal by Andersen an extraordinary workplace and consistently empower each other to pay if forward in the community we serve. We find strength in our dedication through following our Core Values; Install Integrity, Embody Respect, Champion Care, and Achieve Ambition.

From training, hands-on learning, internal & external social events, local business partnerships, community volunteering and true passion to provide the home improvement experience of Richmond homeowners' dreams, we've got it!

If you're looking for a place to grow & challenge yourself to become your best, you've found the perfect company!

Apply today!

Renewal by Andersen of Central Virginia and Roanoke is committed to providing a safe and secure workplace. As part of the hiring process, a background check will be conducted on all potential employees who receive conditional job offers.