Food Service - Food Zone Manager

Detroit Zoo, Royal Oak, Michigan, United States of America

Job Description

Posted Tuesday, March 11, 2025 at 4 : 00 AM | Expired Thursday, March 13, 2025 at 3 : 59 AM

Food Zone Manager

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family's sense of love and dedication. We don't just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Reporting Relationship

The Food Zone Manager reports directly to the Assistant Food Service Operations Manager (if applicable) and / or Food Service Operations Manager.

Responsibilities

• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Ensure locations are adequately stocked, prepped and staffed for daily operation.
• Oversee location operational duties ensuring quick service, food service, safety and quality, availability, merchandising and guest service standards are all met and excelled.
• Create daily prep and items lists, delegating to employees as necessary.
• Actively help to support operation and fill holes as necessary to ensure smooth service.
• Maintain a checklist of routine or daily cleaning tasks and ongoing maintenance projects.
• Assign associates to duties, coaching through projects daily tasks and guest interaction.
• Actively and efficiently respond to guest and client feedback, reporting to the operations manager to ensure that any potential complaints are mitigated against further occurrence.
• Familiar with intermediate food and beverage knowledge, including but not limited to serve-safe food temperatures, FIFO product rotation, safe food handling, food storage and labeling, safe alcohol service, sanitation and overall area cleanliness.
• Maintain general organizational upkeep of each outlet's storage areas / back dock spaces within designated zone.
• Responsible for general labor forecasting within their designated zone to predict business levels for staffing / prep needs (including the ability to analyze the Daily Snapshot and other forecasting documents).
• Responsible for daily check-ins with outlets, ensuring that information given to them via preshift meetings each morning is being communicated to team members across their zone.
• Ability to limit and control waste through maintaining proper prep levels and daily tracking of waste through provided waste logs.
• Responsible for planning break schedules for all team members within assigned zone following peak business hours.
• Maintain consistency with all product and serve product based on the standards set by the operations and culinary team.
• Ability to create and communicate a plan for the next day regarding staffing, prep, and to-do lists.
• Implement proper merchandising of product as set by the Operations team.
• Monitor and control production of all product in your zone (including but not limited to popcorn, kettle corn, cotton candy, mustard cups, bottled beverages and other cart items) as specific to your assigned zone.
• Oversee personnel duties, including but not limited to :

Training new employees and issuing performance reviews.

Job Requirements

Previous Experience

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The People Department reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments).

Compensation and Benefits

SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All California Residents : By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").

San Francisco Residents : Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Detroit Zoo, Royal Oak, Michigan, United States of America

J-18808-Ljbffr