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- 6 to 12 years of experience with ServiceNow, including implementation, customization, and administration.
- 5+ years of very strong experience in building / customizing ServiceNow flows and integrations.
- Proven experience leading successful ServiceNow projects, with a focus on custom applications / scoped applications (like HRSD) / ITSM etc.
- Strong technical skills in ServiceNow scripting languages (e.g. GlideRecord, GlideSystem)
- Demonstrated expertise in at least two SNOW modules (e.g. ITSM, CSM, SecOps etc.)
- Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needs
- Expertise with REST / SOAP APIs to integrate ServiceNow with other IT systems
- Strong communication and collaboration skills, including the ability to collaborate and to gather requirements from internal and external stakeholders
- Strong analysis, problem-solving, and decision-making skills
- Experience with Agile development methodologies
- Requirement Analysis : Analyzing business requirements and translating them into technical solutions within the ServiceNow platform.
- Integration Development : Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods.
- Customization and Configuration : Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization.
- ServiceNow Administration : Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning.
- Platform Upgrades and Patching : Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations.
- Problem Resolution : Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration.
- Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.
- Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.
- Implement workflows, business rules, and automation to streamline processes and improve user experience.
- Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.
- Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
- Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.
- Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.
- Provide training and support to end users and junior team members as needed.
ServiceNow Developer
Must Have Technical / Functional Skills
6 to 12 years of experience with ServiceNow, including implementation, customization, and administration.5+ years of very strong experience in building / customizing ServiceNow flows and integrations.Proven experience leading successful ServiceNow projects, with a focus on custom applications / scoped applications (like HRSD) / ITSM etc.Strong technical skills in ServiceNow scripting languages (e.g. GlideRecord, GlideSystem)Demonstrated expertise in at least two SNOW modules (e.g. ITSM, CSM, SecOps etc.)Expertise in web development (HTML, CSS, JavaScript)Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to meet needsExperience with JavaScript / GLIDE and HTML5Expertise with REST / SOAP APIs to integrate ServiceNow with other IT systemsStrong communication and collaboration skills, including the ability to collaborate and to gather requirements from internal and external stakeholdersStrong analysis, problem-solving, and decision-making skillsExperience with Agile development methodologiesRoles & Responsibilities
Requirement Analysis : Analyzing business requirements and translating them into technical solutions within the ServiceNow platform.Platform Development : Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows / Flows.Integration Development : Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods.Customization and Configuration : Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization.ServiceNow Administration : Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning.Platform Upgrades and Patching : Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations.Problem Resolution : Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration.Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment.Design and configure ServiceNow modules such as ITSM (Incident, Problem, Change Management), ITOM, HRSD, and others based on business needs.Implement workflows, business rules, and automation to streamline processes and improve user experience.Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals.Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.Create and maintain comprehensive documentation for processes, configurations, and solutions. Ensure that best practices and ITIL frameworks are followed.Assist with upgrades, patches, and new releases to ensure platform stability and enhancement of functionality.Provide training and support to end users and junior team members as needed.Salary Range- $90,000-$110,000 a year
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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