Retail Operations Trainer

Job Description

Job Description

POSITION SUMMARY :

Support training and onboarding for all retail teammates both virtually and in person. Conduct weekly new optician training and monitor performance of new teammates, modifying content and methods to ensure best outcomes. Develop training tools for retail teams. Provide in-store operations training as requested by Regional, Market, or District Managers or to support roll out or compliance with new processes. Develop and support helpful tools for retail managers to use for on-the-job training with retail teams. Identify knowledge and skills gaps within the retail organization and recommend / develop training to ensure teammate competency and service excellence. Support corporate policy training for retail and professional services teams. Partner with Regional, Market, and District Managers to coach retail managers to lead operational excellence and CARES.

DUTIES AND RESPONSIBILITIES :

TRAINING SUPPORT

• Conduct weekly new retail teammate orientation and training
• Guide retail managers in creating and managing efficient schedules, monitoring attendance, and analyzing labor costs
• Guide retail managers and their teams to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Influence and coach retail managers on service, patient care, selling techniques, and sales floor leadership skills to maximize customer satisfaction and achieve business objectives
• Partner with Optometrists to ensure team and doctors are working together to drive business and patient / customer care results
• Collaborate with key corporate partners (e.g., training, merchandising) to give feedback on materials and tools needed by the field
• Deploy key training tools to assigned region / market / district and support retail managers and Regional, Market, and District Managers in use of training tools to drive KPIs
• Utilize KPIs to help determine areas of opportunity and coaching focuses
• Identify knowledge and skills gaps and recommend / develop training to support improvement
• Assist teammates towards receiving their OCE Certification at Shopko Optical or ABO Certification at SVS Vision
• Stay up to date on the latest trends and best practices in the retail optical business
• Support roll out of corporate policy / compliance training

LEADERSHIP

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS :

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS :

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.