Customer Service Representative
Planet Fitness - PF Baseline FitnessDenham Springs, LA, US- serp_jobs.job_card.full_time
- serp_jobs.job_card.part_time
Job Description
Job Description
Job Title : Customer Service Representative
Reports to : Club Manager
Status : Full Time / Part Time / Non-Supervisor / Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet / meet potential members, providing a great customer experience.
Handle front desk related tasks :
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager / Manager in Training / Team Lead as needed.
Help maintain the neatness / cleanliness of the club.
Essential Behavior Requirements
Customer Service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening : actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication : Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
serp_jobs.job_alerts.create_a_job
Customer Service Representative • Denham Springs, LA, US
- serp_jobs.job_card.promoted
Customer Service Representative - 50k-60k / Year - Work From Home
Spade Recruiting USAPrairieville, Louisiana- serp_jobs.job_card.promoted
Customer Service Representative 10 PM - 6 AM
Circle KBaton Rouge, LA, US- serp_jobs.job_card.promoted
Medical Equipment Customer Service Representative
Rotech Healthcare Inc.Baton Rouge, LA, United States- serp_jobs.job_card.promoted
Customer Service Sales Representative
Snelling Staffing ServicesBaton Rouge, LA, US- serp_jobs.job_card.promoted
Customer Service Representative
U-HaulBaton Rouge, LA, US- serp_jobs.job_card.promoted
CSR Customer Service Representative
Gas Express LLCBaton Rouge, LA, US- serp_jobs.job_card.promoted
Medical Equipment Customer Service Representative
Rotech HealthcareBaton Rouge, LA, US- serp_jobs.job_card.promoted
Customer Service Representative
Circle KDenham Springs, LA, US- serp_jobs.job_card.promoted
Guest Service Representative
Nothing Bundt Cakes #3Baton Rouge, LA, US- serp_jobs.job_card.promoted
Customer Service Representative
Southern AirBaton Rouge, LA, US- serp_jobs.job_card.promoted
Customer Service Representative - $12.73 to $13.95 / HrBaton Rouge, LA
Cash Cow LouisianaBaton Rouge, LA, US- serp_jobs.job_card.promoted
Customer Service Representative - 10pm - 6am
Circle KGonzales, LA, US- serp_jobs.job_card.promoted
Customer Service Representative
Planet FitnessDenham Springs, LA, US- serp_jobs.job_card.promoted
Customer Service Representative
Tower LoanPlaquemine, LA, US- serp_jobs.job_card.promoted
Customer Service Representative
Clay Stewart - State Farm AgencyPort Allen, LA, US- serp_jobs.job_card.promoted
Sales Representative
2020 PeopleSaint Francisville, LA, US- serp_jobs.job_card.promoted
Customer Support Representative
CulliganBaton Rouge, LA, US- serp_jobs.job_card.promoted