Director of Sales Operations

Director Of Sales Operations

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

Job Purpose : The Director Of Sales Operations (DSO) is responsible for leading a team of Assistive Technology Professionals (ATP) and oversees the sales process to achieve high market growth. They support the sales team by providing coaching, mentorship, and support to drive revenue growth and outstanding customer satisfaction.

Key Responsibilities :

• Build and lead a high-performing sales team, fostering a culture of innovation, collaboration, inclusion, and continuous improvement.
• Recruits, hires, and onboards new team members to support long-term growth goals.
• Performs quarterly ride-alongs with each team member to evaluate and support ATP development.
• Create and implements growth and development plans for Assistive Technology Professionals.
• Develop and execute strategies for expanding the area referral base across key business segments.
• Responsible for developing new referral relationships and growing existing referral base through strategic externally focused activities including : business partnership reviews, account meetings, and cold calls.
• Represents Numotion at conferences, trade fairs and networking events.
• Manages the financial performance of the team to meet top line revenue goals, optimize gross margin and grow EBITDA.
• Identifies opportunities for processes improvements and drives consistent pipeline growth.
• Engages and partners closely with cross functional business leaders, providing open communication and ensuring processes align to the achievement of the most important shared goals.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion's mission.
• Adhere to employee and customer confidentiality and comply with Numotion's policies and federal regulations.
• Provides timely and effective solutions for customer concerns and continually improves customer service as a top priority.

Required Qualifications, Skills, And Experience :

Preferred Competencies And Qualifications :

Physical Work Requirements :

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.