Night Audit Supervisor

Night Audit Supervisor

The Night Audit Supervisor is responsible for overseeing audit revenue generated by Royal Sonesta at the Front Desk and Food & Beverage outlets daily. The Night Audit Supervisor is also expected to provide direction and training to the overnight staff, and see that management receives information on a timely and accurate basis. The supervisor must follow hotel policy and be able to serve as the Manager on Duty for the night shift as needed.

Know duties of front desk, PBX and night auditor, as outlined in the appropriate job descriptions

Train and oversee overnight staff, including auditors, desk agents and PBX staff among others

Set weekly schedule to provide proper coverage

Make sure all reports have been completed correctly and distributed

Report all computer / technical problems

Reassign workload if needed (and depending on business levels)

Complete all checklists and ensure tasks have been accomplished

Supervise the overnight staff and act as Manager on Duty when needed

Build solid relationship with your Colleagues

Treat colleagues with respect and dignity

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Deliver Passionate & Engaging Service to our Guests

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations

You will consistently deliver our GUEST model :

Greet or welcome everyone, warmly with a smile

Use eye and ear contact and guest's name

Establish / anticipate needs

Solve and own all requests / complaints

Thank everyone

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his / her competency.

Track record of delivering exceptional guest or client experience

Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.

Strong communication skills

Appropriate professional appearance and demeanor

Ability to satisfactorily operate PC computers; familiarity with Microsoft Office / OPERA and / or willingness to learn new software systems

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

One year of related experience and / or training relevant to the position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and / or move up to 25 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.