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Community Support Knowledge Strategist
VirtualVocationsEscondido, California, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Community Support Lead Knowledge Strategist.
Key Responsibilities
Translate complex information into clear, brand-aligned content for internal knowledge bases
Manage and enhance content across various platforms, ensuring high-quality information is accessible
Lead initiatives to improve content accessibility and quality, meeting strict timelines and standards
Required Qualifications
Significant experience in content strategy and knowledge management systems (e.g., Drupal, Confluence)
Strong project management and organizational abilities
Experience in customer service or contact center operations
Proven track record in a multicultural, multilingual, and global organization context
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Community Strategist • Escondido, California, United States
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