Job Description
Job Description
Description :
The objective of the Operations Administrator is to fulfill administrative work related to the businesses of Noria Services and Sales. These tasks will need to be completed to the highest level of detail and in accordance with our culture at Noria. Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.
Duties (Sales)
- Meeting Coordination - determine time and schedule meetings so that all stakeholders, both internal and external, are available.
- Sales Quote Development – produce quotes for Noria services and training to be delivered to customers and reviewed by the sales staff.
- Prepare Sales Documents – using Noria’s CRM, produce sales pipeline reports and other customized metrics for distribution to stakeholders.
- Attend Key Meetings – be available for customer and internal meetings for the purpose of awareness and contribution. Provide notes and summaries afterwards.
- Vendor Set-Up – provide Noria customers adequate information to become a vendor or supplier to various companies.
Duties (Services)
Project Set Up – schedule kickoff meetings with customer and internal stakeholders to gather logistical and project-specific information.Maintaining Services and OSHA Portals : Support needed for keeping our Services and OSHA portals up to date, creating policies, uploading necessary documents, and completing required training.File Review and Administration – Review our archived project information and organize the archive to a standard style / format.Department Laison – Help align the needs, expectations, and coordination of communication between different departments within Noria including Sales, Accounting, Education, and Services.Project Accounting – Aid in month-end project invoicing and PO administration.Customer Credentials - Provide customers with log-in credentials to Noria’s proprietary software.Project Record Keeping – Update and maintain a historical log of projects and customers that have been performed by Noria.Project Administration – Provide support to technical team for administrative tasks such as producing copies, marketing mailers, scanning documents, and collating information.Requirements :
Knowledge, Skills, Abilities, AND EQUIPMENT USED
CRM software experience in Hubspot, PandaDoc, AI tools, accounting platforms and / or other project management software is preferred.Knowledge of project management processes is a plus.Medium to expert level skills in Microsoft Office software programs such as : Word, Excel, and Outlook.Basic working knowledge of invoice, purchase orders processing and procedures.Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Knowledge of basic math.Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.Abilities
Physical requirements of this position can include but are not limited to : the ability to lift up to 25 pounds without assistance, moving objects in a general office setting, standing, climbing, bending, and other repetitive motions.Required ability to use office equipment can include but is not limited to : copier, shredder, scanner, phone, mouse, keyboard, computer, and multi-function printers.Multitask and adhere to deadlines in a fast-paced environment.Maintain effective, collaborative working relationships with a range of people at all levels in the organization.Ability to comprehend problems or situations; formulate and effectively express solutions; and maintain a sense of urgency.Performance Behavior Competencies
The following list describes the performance behaviors necessary to meet the minimum requirements.
IntegrityAttention to detailDependabilityInitiativeOrganizationSelf-controlResults drivenAnalytical thinkingAdaptabilityFlexibilityInnovationProfessionalismCreative conceptualizationStrategic agilityDeveloper / multiplierCollaborationMinimum EDUCATION, CERTIFICATION, & LICENSURE Qualifications
High school diploma or equivalent.Must be able to pass a federal background check.3-5 years of related experience is preferred.Note : Nothing in this job description restricts management’s sole right to assign or reassign duties and responsibilities to this job at any time.