Regional Service Technician

Job Description

Job Description

About O’Hara’s Son Roofing Company

Since 1987, O’Hara’s Son Roofing (OSR) has provided new commercial roof construction, commercial roof replacement, commercial leak repair service, and preventative maintenance for commercial roofs. Headquartered in Chicago, IL, our team of 100+ employees is dedicated to providing quality work with a strong focus on safety and communication.

As of 2025, OSR ranks among the Top 20 Roofing Contractors in the country. We specialize in the installation of numerous styles of roof applications and coatings. Additionally, we provide extensive roof repairs, OSHA-compliant safety items, and renewable energy solutions.

OSR maintains branches throughout the country, providing timely service and maintenance to our partners in each region of the United States.

Join Our Dynamic Team and Embrace Our Core Values!

At O’Hara’s Son Roofing (OSR), we believe in “Putting the Pedal to the Metal,” driving our success forward by continuously improving and never settling for average work. As a family-oriented company, we embrace a "No Jerk Zone," fostering an environment of respect, support, and teamwork at every level. We value self-starters who take pride in their work, go above and beyond for the team, and seize opportunities to shape their future with us. If you share our commitment to doing all the little things well and being our customers' preferred roofing contractor, we invite you to apply.

Job Description

As a Regional Service Technician, your home office is located more than 240 miles from a Branch. You will be responsible for performing inspections, repairs, and maintenance on commercial roofing systems. Your expertise in roofing techniques, problem-solving abilities, and commitment to quality workmanship will contribute to the success and reputation of our company.

Responsibilities

• Roofing Inspections and Assessments :
• Conduct thorough inspections of commercial roofing systems to identify and assess any issues or areas of concern.
• Document findings and prepare detailed reports outlining the condition of the roof and recommended repair or maintenance actions.
• Utilize appropriate tools and equipment to perform inspections, including thermal imaging devices, moisture meters, and visual assessments.
• Identify and address potential safety hazards and make recommendations for corrective measures.
• Roofing Repairs and Maintenance :
• Perform repairs and maintenance on various types of commercial roofing systems, including flat roofs, metal roofs, and shingle roofs.
• Diagnose and troubleshoot roofing issues, such as leaks, punctures, and damaged flashing.
• Replace or repair damaged roofing materials, including membranes, shingles, insulation, and flashings.
• Apply appropriate sealants and coatings to ensure the integrity and waterproofing of the roofing system.
• Adhere to safety guidelines and use proper safety equipment while performing repairs.
• Safety and Quality Assurance :
• Adhere to safety policies and protocols to prevent accidents and ensure a safe work environment.
• Follow industry best practices and company standards to deliver high-quality roofing installations and repairs.
• Conduct quality inspections to verify that work meets established standards and specifications.
• Identify and report any issues or deficiencies in roofing systems, materials, or installations.
• Equipment and Material Handling :
• Safely operate and maintain tools, equipment, and machinery used in roofing installations and repairs.
• Ensure proper care and storage of tools and equipment to maintain their functionality and longevity.
• Assist in the inventory management of roofing materials and supplies.
• Coordinate with the supervisor or project manager to ensure the availability of necessary materials and equipment for each project.
• Work Order Execution :
• Review and interpret work orders, ensuring accurate understanding of the required tasks and timelines.
• Coordinate with managers and coordinators to schedule and prioritize service requests.
• Gather and organize the necessary materials, tools, and equipment for each assigned job.
• Efficiently execute work orders, adhering to project specifications, industry standards, and company policies.
• Customer Service :
• Communicate with customers in a professional and courteous manner, addressing their questions, concerns, and needs.
• Provide clear explanations of work performed and recommendations for further actions or maintenance.
• Ensure customer satisfaction by delivering high-quality workmanship and excellent customer service.
• Maintain a clean and organized work area, respecting the customer's property and minimizing disruption.
• Documentation and Communication :
• Utilize our service software platform to accurately record and document all service, activities, including repairs, materials used, and time spent on each project.
• Maintain awareness of timing; check-in and out for work orders will occur with GPS-enabled company-issued device.
• Complete required paperwork, including work orders, time sheets, and inspection reports accurately and in a timely manner.
• Communicate effectively with team members, supervisors, and clients regarding project progress, issues, and any necessary updates.
• Provide recommendations and suggestions for improving processes, procedures, and work methods.
• Attend virtual team connection meetings with direct supervisor.
• Safety and Professional Development :
• Stay updated on the latest industry trends, techniques, and safety practices through ongoing training and professional development opportunities.
• Comply with company safety policies and procedures, including wearing personal protective equipment (PPE) and following safe work practices.
• Additional Responsibilities :
• Handle additional responsibilities and projects as assigned.

Requirements

If you embody our core values of continuous improvement, teamwork, attention to detail, and dedication to delivering consistent, quality work, we invite you to join our team at O’Hara’s Son Roofing (OSR). Together, let's strive for excellence and be the preferred roofing contractor for our valued customers.

What OSR Offers You

Medical Insurance : Aetna (EPO, PPO, & PPO HSA)

401k with up to 4% company match - after 1 year of continuous employment and 1000 hours worked

Life Insurance

About Our Hiring Process

We will share all the details on our company during the initial phone call. Maintaining your confidentiality is a priority, so your resume will only be submitted with your approval. We will keep you updated throughout each step of the hiring process.

Please, complete our online job application and send your resume in PDF format, including a personal email address, and mobile number where we can text or leave voicemails for you during regular business hours (8-5 pm CST). We appreciate your time and consideration of this career opportunity. Please, contact us with any additional questions at hiring@oharasson.com.

The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not meant to be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

O’Hara’s Son Roofing is an Equal Employment Opportunity and E-Verify compliant Employer. Our company is a Drug Free Workplace. Candidates must be authorized to work in the U.S.