Overview
CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients.
Responsibilities
Seeking energetic and outgoing student applicants to provide excellent guest services for on-campus special events. Successful applicants should enjoy working in a dynamic, customer focused environment for event set-up support across campus.
This position will work on-site at Cleveland State University. CSU is selected as one of America's Best Colleges by US News & World Report providing a comprehensive metropolitan university committed to a high-quality education to students with diverse backgrounds, experiences, interests, and needs.
Essential Functions
- Be willing to perform equipment set-up / breakdown duties indoors and out
- Safely maneuver two and four wheel loading dollies
- Be able to successfully complete inventory checks, as well as, maintain written or electronic logs
- Have basic knowledge of audio and visual equipment; or be willing to learn basic set-up, breakdown and troubleshooting techniques
- Facilitate strong communication with colleagues and event hosts and guests
- Always be ready and willing to provide excellent customer service and support related to event equipment
- Always dress according to the specified standards
- Willing to work a variety of shifts that may include late night and early mornings
- Able to work with general supervision across all campus buildings using and use good problem solving and analytical skills in a dynamic, unpredictable environment
- Display reliable work habits
- Other duties as required
Site Specific :
Promotion opportunities and career path mentoring available to successful team membersAdditional hours based upon scheduled eventsDays / Times Needed : Monday through Sunday 7 : 30am to 7 : 30pmShift times : 7 : 30am-1 : 30pm, 1 : 30pm-7 : 30pm, 9am-3pmAdditional hours based upon scheduled eventsQualifications
Education and Experience
High school diploma or equivalent requiredAt least 3 years of office experience or related experienceExperience working with a range of personalities, cultures and socio-economic statusesSales experience preferredDemonstrated experience in customer serviceDemonstrated experience with a variety of computer applications and softwareProficiency with EMS or CRM scheduling software preferredSkills and Abilities
Fiscal integrityEmotional maturity, able to deescalate situations and understands when to elevate issuesAbility to speak and write in EnglishAbility to make diverse customers feel welcome and valuedAbility to work as part of a professional team that collaborates effectively with colleaguesWork Environment and Physical Demands
Work Environment
Office environmentNon-smoking environmentModerate noisePhysical Demands
Able to lift 50 poundsSitting at desk or table for at least 90% of the work dayConsistently operates a computer and office equipmentMust be able to discuss, converse with, and exchange accurate information with clients, staff, stakeholders, etc.Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.