Appraisal Specialist

CarMax Appraisal Specialist

Under limited supervision, responsible for providing customer service and helping to meet individual and store appraisal buy goals.

Principle Duties and Responsibilities :

• Providing exceptional service throughout the customer's experience.
• Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process
• Communicating effectively both in-person and over the phone to discover the customer's motivation to sell their car and follow up with customers still deciding.
• Serving as an advocate for CarMax by sharing what makes us the smart choice. Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections. The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that.
• Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered
• Collecting and transcribing data in order to accurately input information for the appraisal offer.
• Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback.
• Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour.
• Building and maintaining strong relationships and demonstrating excellent teamwork.
• Ability to follow up and re-engage with customers to stay in continuous contact with them.

Job Specifications :

Working Conditions :

About CarMax :

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.