Guest Services Representative

Guest Services Representative

Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representative at one of our hotel properties. The Guest Services Representative is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative is also responsible for covering all aspects of the front office when the General Manager is not present. Come help make a difference and join a hardworking team with a diverse and inclusive culture. Enjoy a friendly workplace environment, competitive health benefits, and career growth opportunities!

Job Responsibilities

• Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner
• Ensures reservations are taken correctly and courteously
• Must be proficient in computer operating system
• Available at all times to deal with guest issues in a professional manner
• Notify General Manager or equivalent immediately of any guest, employee, or cash concerns
• Supervise property staff as needed
• Ensure compliance of safety and security standards
• Reports to the Regional Operations Manager in General Manager absence
• Responsible for bank deposits in General Manager absence
• Identify and follow up on life / safety issues and inspection issues
• Notify General Manager or equivalent immediately of any safety and / or security violations of policy
• Leave all desk and office areas in a clean and in a neat manner
• Handle administrative duties as assigned
• Take responsibility for insuring that property is always clean and free of any trash and debris

Skills / Experience

Mental and Physical Demands

Travel Demands

Perks & Benefits

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers / supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and / or assign tasks for the employee to perform, as the Company may deem appropriate.