Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits :

Simple IRA

Life insurance

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

ABOUT OUR AGENCY :

With 12 years in business and a team of 10 talented professionals, our agency is built on collaboration, growth, and a shared passion for helping customers. Were proud to have ranked among the top 10 offices on the West Coast for five years in a row, a testament to our dedication and teamwork.

We offer a range of valuable benefits, including a Simple IRA with a 3% match (eligible immediately), a $1,000 lifestyle spending account to support physical, mental, and emotional well-being, a dependent care spending account, paid sick leave, and paid vacation.

Our office culture is fast-paced, competitive, and supportive. We love celebrating each others wins while staying laser-focused on helping our customers. Transparency is at the heart of how we operate. Everyone understands how their contributions impact the bigger picture, and we work together to ensure each team members success.

If youre driven, team-oriented, and excited about the opportunity to grow while making a difference, this could be the perfect place for you.

ROLE DESCRIPTION :

As a Customer Relations Representative - State Farm Agent Team Member with Matt Flinn - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS :

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.