Leasing / Resident Services Agent

Summary :

We are seeking a motivated Leasing Consultant / Resident Service Agent to join our team. This position is responsible for managing all aspects of apartment rentals, move-ins, and lease renewals. You will interact directly with prospective and current residents to achieve maximum occupancy, generate leasing traffic, qualify applicants, prepare lease documentation, and assist residents throughout their residency.

Key Responsibilities :

Respond promptly to phone calls and emails from prospective residents.

Conduct daily tours of vacant and model apartments, highlighting features and benefits.

Maintain work areas, apartment readiness, and overall property "curb appeal."

Generate and track leasing traffic, ensuring follow-ups with all prospects.

Create applicant files, process applications, verify qualifications, and present for approval.

Schedule lease signings and ensure all move-in procedures are completed accurately.

Collect rental deposits and ensure proper setup in the computer system.

Conduct periodic inspections and coordinate maintenance as needed.

Assist with marketing events, flyers, and resident communications.

Conduct market research on competitive properties to assist management.

Promote resident retention programs and ensure compliance with Fair Housing Laws.

Support team efforts and maintain a professional, team-oriented attitude.

Qualifications :

High school diploma or equivalent; prior sales or customer service experience preferred.

Strong written and verbal communication skills.

Ability to read, interpret, and apply procedural documents.

Basic math skills, including calculations of discounts, interest, and percentages.

Proficiency in Microsoft Office (Word, Excel, PowerPoint), Outlook, and Onesite Realpage.

Ability to solve problems independently and collaboratively.

Competencies :

Strong problem-solving and decision-making skills.

Excellent customer service and conflict resolution abilities.

Effective oral and written communication skills.

Attention to quality, accuracy, and detail.

Respect for diversity and adherence to ethical standards.

Self-motivated with a commitment to professionalism and productivity.

Observant of safety procedures and reliable in attendance and punctuality.

Physical Demands & Work Environment :

Regularly required to stand, walk, talk, and hear.

Frequently required to sit, use hands, and reach with arms.

Occasionally lift / move up to 10 pounds.

Vision requirements : close, distance, and color vision.

Work environment includes exposure to outdoor weather; noise level is usually moderate.

Why Join Us :

Opportunity to work in a fast-paced, dynamic environment.

Supportive team culture and professional growth opportunities.

Direct impact on resident satisfaction and community success.