Night Auditor

Job Description

Job Description

Wurzak Hotel Group is looking for an experienced and friendly Hotel Night Auditor to support the Guest Services department at our gorgeous property, Element Valley Forge. This position will attends to guests’ needs, included, but not limited to, registration, checkout, and cashiering. Ideal candidates will be driven and focused on driving guest satisfaction and leading and developing our associates.

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house

Explain and provide any promotional items to each guest checking in

Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met

Cover other areas of the hotel as needed

Document any guest accidents by completing the accident report form

Complete the maintenance log whenever a complaint is reported

Maintain all areas of the front desk

Take the initiative to greet guests in a friendly and warm manner

Other duties as assigned

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• Excellent communication and math skills
• 2+ years' experience in customer service or hospitality
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Solid customer service skills
• Strong written and verbal communication skills
• Exceptional customer service skills
• High School diploma / GED required
• Previous experience in hospitality preferred
• Experience handling cash, credit card procedures, and use math concepts
• Attention to detail and organized

Compensation and Benefits

About WHG

Wurzak Hotel Group (WHG) is a Philadelphia based owner, developer and operator of premium branded full service, extended stay and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long term relationships with our guests.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

Find out more about us on our website  or  click here to visit our Linkedin page!

The company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.