Customer Success Manager

Customer Success Manager

The Customer Success Manager will be responsible for managing our largest and most important customers.

Essential Functions :

• Establish and build strong working relationships at all levels within the organization.
• P&L responsibility having a strong pulse on the business.
• Manage day-to-day customer communication.
• Overall accountability of customer facing monthly and quarterly business reviews.
• Develop and execute short- and long-term account plan and strategy.
• Manage customer document requirements and submittals.
• Maintain and re-negotiate (when required) supply agreements and pricing.
• Internal business reporting and status updates.
• Voice of customer working cross-functionally to ensure successful outcomes.

Qualifications :

Who We Are :

This is an excellent opportunity to join a growing company with competitive compensation. Nortek Data Center Cooling is a Madison Industries company. Madison Industries is one of the largest and most successful privately held companies in the world and has a robust portfolio of indoor air quality solutions. Madison builds entrepreneurially driven, branded market leaders that are committed to making the world safer, healthier, and more productive by creating innovative solutions that deliver outstanding customer value. Nortek Data Center Cooling is creating the next generation of data center cooling solutions. We build end-to-end systems that keep up with the world's biggest technology companies and reduce water and power usage while doing it. We operate all over the world to meet our customers where they are and where they're going. Our success depends on YOU! As a member of the DCC team : You are a key part of Nortek DCC the type of employer for which we all want to work. You play a role in building our culture and keeping us focused on our mission. You are the lever to drive profitable growth and meaningful change. You are close to customers / markets and understand our business. We have a bias for action and move quickly. You can make the right decisions daily. You are where success begins and ends. Each of you can help make us better every day.

Equal Opportunity & Non-Discrimination Nortek Data Center Cooling is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.