Resident Service Associate (High Rise)

Description

Job Overview :

A House Manager requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The House Manager position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis, the house manager will interact with residents and guests from varied backgrounds, and therefore an amicable personality and unflappable disposition are a must for a successful house manager.

Working as a FirstService House Manager means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The House Manager is expected to have an in-depth knowledge of the local area. Residents will approach the House Manager with questions, seeking suggestions, and demanding problem resolutions. Requests from residents can range from arranging transportation or providing directions. The House Manager must make an effort to develop relationships with local business owners and VIPs in order to facilitate the fulfillment of resident requests.

Your Responsibilities :

• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Maintains an active presence within the building. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
• Assists with concierge duties with enthusiasm including, but not limited to : processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking).
• Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
• Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
• Adheres to company standards for resident and guest services.
• Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested.
• Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and / or Assistant General Manager any resident or guest dissatisfaction.
• Maintains a professional demeanor and polished appearance at all times.
• Follows safety procedures and maintains a safe work environment.
• Performs other job-related duties as directed

Skills & Qualifications :

Education, Experience & Skills Requirements :

Computer & Equipment Requirements : Proficiency in Microsoft Office and information system hardware / software required. Ability to type a minimum of 30 words per minute. Performs a wide variety of tasks using a computer and other electronic systems (e.g., key track, telephones, radios, television, monitors, etc.).

What We Offer :

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple plans, including dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation :   $21 - $25 / hour

Disclaimer :

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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