Customer Growth Executive

OnScent has an exciting opportunity for a motivated Customer Growth Executive to join our Sales Team. This is primarily an inside sales role focused on fragrance creation and cosmetic ingredients, where you will manage the day-to-day needs of smaller and developing accounts-including product, pricing, and scent design requests-while supporting their growth into larger partnerships.

This position is designed for someone who is organized, detail-oriented, and eager to build relationships-combining both administrative responsibilities and hands-on sales activities. Most of your work will be conducted through phone, video calls, email, and CRM management, with occasional client visits (about 10% travel) to build stronger relationships.

This position is based at our newly established Creative Center in Hackensack, NJ.

Key Responsibilities :

• Manage and grow smaller, developing house accounts by responding to product, pricing, scent design, and information requests.
• Proactively follow up on leads, guiding opportunities from inception to close with a consultative but detail-oriented approach.
• Maintain and update your account pipeline in Salesforce, ensuring all interactions, data, and opportunity sizes are accurately documented.
• Prioritize leads from sample requests, industry events, digital sales, and proactive outreach (calls, video meetings, email).
• Provide accurate pricing and communicate changes to customers.
• Collaborate with Technical, Perfumery, Regulatory, and Quality teams to provide customers with tailored product recommendations.
• Resolve customer complaints quickly and professionally, ensuring satisfaction while staying within company guidelines.
• Handle the administrative side of your own accounts-including documentation, CRM updates, and preparation of client-facing materials.
• Conduct occasional on-site visits with clients to strengthen relationships and support growth opportunities.
• Share feedback and observations that may help refine our approach to customer growth.
• Perform additional duties as assigned to support account objectives.

Qualifications :

Why OnScent?

You'll join a collaborative team at the forefront of fragrance creation and cosmetic ingredient innovation . This role offers the chance to develop professionally while gaining exposure to a wide range of accounts, combining inside sales growth responsibilities with essential account administration.

OnScent is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

All offers of employment are contingent upon the successful completion of a background check, which may include verification of employment history, education, criminal records, and other relevant information. The background check will be conducted in compliance with applicable federal, state, and local laws.