Patient Access Representative Lead (MINNEAPOLIS-ST. PAUL-BLOOMINGTON)

$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Job Summary : Responsible for greeting and welcoming patients in person.Provides a standard registration process by collecting demographic and financial data and enter information into a electronic medical record.

Location : 800 E 28

th

St, Minneapolis, MN 55407

Primary Responsibilities :

• Greets and welcomes patients in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete the registration process
• Obtains signatures from patients as needed
• Directs patients to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts and in assigned work queues
• Uses resources, tools and procedures to complete registration for complex accounts
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects on patient financial obligations
• Handles complex questions as needed