Operations Manager

Summit Hospitality IncorporatedCharlotte, NC, US

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Job Description

Description :

SUMMIT HOSPITALITY GROUP : OPERATIONS MANAGER JOB DESCRIPTION

SUMMARY : The PM Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount. They must also have F&B experience as they will assist in day to day operations with The Asbury Restaurant. This is a PM Operations manager position.

PREREQUISITES / QUALIFICATIONS :

A minimum of 2-5 years of experience with name-brand hotel / restaurant companies
2-5 years of progressive management experience preferred
Service-oriented style with professional presentation and interpersonal skills
Hotel / Hospitality degree is an asset
Clear concise, written and verbal communication skills (English)
Proficient in Microsoft & Excel
High energy, entrepreneurial spirit, motivational leader.
Interest in career progression in hotel / hospitality management roles
F&B Experience in serving / hosting or leading

WORK ENVIRONMENT :

Flexible work schedule

Able to lift 25 lbs.

Valid Driver’s License

Sitting, standing, and moving for extended periods of time

Benefits :

Personal time / Vacation time

Insurance benefits

Quarterly Bonuses

Hotel Discounts

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.

Requirements :

DUTIES & RESPONSIBILITIES :

The expectations of this position require a 50 hour work week, which includes weekends / evenings (Saturday and / or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt

Responsible for short and long term planning and management of the hotel’s Front Office operations

Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel

Strict adherence to the approved budget for the hotel operations

Ensure proper staffing levels for customer service goals

Maintain guest room inventory

Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures

Perform all tasks of a Front Office staff as needed to facilitate service

Ops Manager tasks include : Coding invoices, daily deposits, accounts receivables, scheduling, processing / protecting petty cash, and room inspections

Maintain excellent communications with Housekeeping Department

Maintain information on prices, rates, special packages, programs, etc.

Investigate, analyze, resolve and report guest complaints in a timely fashion

Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities

Cover open shifts due to call offs and / or low business levels

Must be able to work all shift including weekends and evenings

Capable of developing and training subordinates

Inspect public areas and ensure proper cleanliness

Duties are subject to change and additional responsibilities / tasks may be assigned as needed

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Operation Manager • Charlotte, NC, US