Account Manager

Account Manager

Location : Menomonee Falls, WI Company : 1Collision County Line Job Type : Full-Time (3240 hours / week) | No weekends

Join Our Team! Be part of a fast-growing, family-owned business that's passionate about high-quality repairs and delivering exceptional customer service. With over 40 years of industry experience, 1Collision County Line is one of the strongest independent collision repair facilities in the Milwaukee area. As we continue to grow year over year, we're looking for enthusiastic, detail-oriented professionals to join our team.

Position Overview : As an Account Manager, you will play a vital role in ensuring our customers receive the best possible experience throughout the repair process. You'll act as the primary point of contact, supporting customers from their first visit to final delivery. This role requires close collaboration with estimators, technicians, and insurance partners to deliver timely communication, ensure repair accuracy, and maintain profitability.

Key Responsibilities :

• Provide a welcoming and professional customer experience from start to finish
• Guide customers through the collision repair process and answer questions clearly
• Gather vehicle photos and accident details to support estimators
• Keep customers informed of repair status and progress updates
• Verify insurance, liability, and rental coverage prior to appointments
• Receive and process parts and sublet invoices; confirm estimate accuracy
• Schedule and manage sublet appointments for customer vehicles
• Conduct final quality control checks before vehicle delivery
• Assist with insurance approvals and accounts receivable follow-up
• Support team members and take on additional projects as needed