Veterinary Referral Coordinator

Description

Are you a natural relationship builder with a passion for veterinary care and helping people? Do you thrive in a fast-paced, purpose-driven environment where teamwork, communication, and client service are key? If so, Animal Emergency & Specialty Center – Chattanooga wants to meet you!

We’re celebrating over 10 years of excellence in veterinary specialty and emergency care—and we’re growing! Join our collaborative, high-performing team as a Veterinary Referral Coordinator and play a pivotal role in supporting referring veterinarians, patients, and our internal teams.

This position involves acting as the primary liaison between referring veterinarians, clients, and our surgical / emergency team, ensuring a seamless and efficient referral experience. The coordinator will handle the intake and processing of referral requests, schedule consultations and procedures, and provide detailed information to the community about emergency and specialty care options. They will also maintain comprehensive records, follow up on referrals, and address any questions or concerns from clients and referring practices. With strong organizational skills and a deep understanding of veterinary specialties, the coordinator ensures that each referral is managed with precision and empathy, contributing to the high standard of care and service provided by our center.

This position requires local travel up to 75% of the time to visit referring veterinary clinics, deliver marketing materials, provide in-person case follow-ups, and strengthen partnerships with the veterinary community. Some (less than 25%) overnight travel may be desired for expansion of business when needed.

Key Responsibilities

Outreach, Relationship Building & Local Travel :

• Develop and maintain positive relationships with referring veterinarians through follow-ups, hospital visits, and educational outreach.
• Conduct regular in-person visits to referring clinics (up to 75% local travel) to strengthen relationships, deliver materials, and discuss patient referrals.
• Assist in organizing Continuing Education (CE) events, newsletters, and networking opportunities for referring veterinarians.
• Gather feedback from referring clinics to enhance service quality and referral experiences.
• Represent the hospital at local veterinary conferences and community events as needed (may require evenings and weekends)
• Maintain Social media pages with team

Referral Management & Communication :

Scheduling & Coordination :

Hospital & Departmental Collaboration :

✨ Why You'll Love Working Here :

Be part of a tight-knit, collaborative team that’s passionate about providing exceptional care and building strong community ties with our local veterinarians.

We invest in YOU :

Employee discounts on services and products

Flexible scheduling to support your work-life balance

🌄 Live & Work in Beautiful Chattanooga, TN

Enjoy the vibrant culture, outdoor adventure, and affordable living in one of the Southeast’s most exciting cities. From hiking trails to the arts scene to top-rated coffee shops and breweries, Chattanooga offers something for everyone—just one more reason to join a team that feels like family.

What You'll Bring

Valid driver’s license and reliable transportation required for frequent local travel.

Preferred Qualifications :

If you’re ready to grow your career, make a difference in the veterinary field, and work with a compassionate, innovative team that truly values your voice— we’d love to hear from you.

Join us at Animal Emergency & Specialty Center – Chattanooga and be part of something meaningful.

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a dedicated support team to help veterinary practices prosper and grow. We run a successful business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better work-life balance, a strong, supportive community, and ongoing training and career development.

At Innovetive Petcare, it all begins with an unparalleled team. From the veterinarians, veterinary technicians, practice managers, and administrative staff at our clinics to the driven support team in our home office, our team is passionate about pet health. We are a culture-first company, working to redefine the veterinary lifestyle to allow professionals to advance through their veterinary medicine careers without burning out. We don’t just talk about it; we live it!

Equal Opportunity Employer Policy

Innovetive Petcare is an Equal Opportunity Employer and a member of E-Verify.  We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.