Talent.com
Assistant Relationship Manager - Plano

Assistant Relationship Manager - Plano

Capital OnePlano, TX, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Assistant Relationship Manager - Plano

As a member of the Dealer Sales Pod, the ARM is responsible to leverage the Sales System & Protocol to ensure the overall interaction between the Dealer and Capital One is an iconic experience. The ARM is responsible for enabling their ASM, DSM and RM partners to focus on building best in class relationships and bring solutions to match their needs through consultative selling by :

  • Serving as the main point of contact for dealer customer service escalations
  • Providing high touch concierge service
  • Developing a deep understanding of our products and programs, mining for dealer pings, and proactively setting up other Sales Pod members to be more effective through their conversations with the dealer.

General Responsibilities :

  • Cultivate positive relationships with our dealer customers to become the dealers point of contact for all service and execution needs.
  • Act as a support and administrative coordinator between Capital One and our dealership customer.
  • Manage and resolve outstanding dealer sales items, such as : dealer agreements, dealer product cancellations, title issues, dealer receivables, and a wide range of other dealer facing items.
  • Engaging with a high level of dealer communication via inbound and outbound phone calls, email, and dealer messaging.
  • Leverage a broad variety of systems and internal teams to resolve outstanding dealer issues.
  • Educate Dealer Customers on Capital One Auto Finance's programs, tools, platforms, policies and procedures.
  • Collaborate with teammates cross-departmentally to solve problems and be the primary dealer contact for all internal Dealer POD funding, sales, and administrative escalations.
  • Support our sales partners with business development by communicating opportunities, scheduling sales appointments, solving dealer related problems, and collaborating to grow business.

    • Ability to work a Monday through Saturday schedule, ranging in hours from 8 am to 8 pm, with potential opportunity to update shifts after 1 year in tenure as well as the ability to work overtime.

    A likely match for this position is an energetic and fun individual who has effective communication skills. Strong multitasking, efficient typing, and attention to detail will also serve as valuable skills within this fast-paced position. Individuals who have strengths in quality assurance and process management may also be a solid match. We are seeking positive people, who think problem solving is fun.

    Basic Qualifications :

  • High School Diploma, GED or Equivalent certification

    • Preferred Qualifications :

  • Associate's Degree
  • 2+ years of Sales or Customer Service Experience

    • At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

    The minimum and maximum full-time annual salaries for this role are listed below, by location. Plano, TX : $61,600 - $70,300 for Assistant Relationship Manager. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

    serp_jobs.job_alerts.create_a_job

    Relationship Manager • Plano, TX, US