Deskside Support Engineer

Grow your career. Drive innovation. At Bell Techlogix, employees are key to our growing success. We are always looking for driven, smart, and dedicated professionals to add to our award-winning team. We strive to create an inclusive and collaborative workplace where our employees feel valued and have opportunities for career growth. Bell Techlogix offers various training and development programs to help you advance in your career within our company.

Bell Techlogix is a Certified Great Place to Work and is recognized as a Diversity Employer.

The Deskside Support Engineer performs advanced service, repair, and / or installation of computer products, including system hardware, parts management, software, and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact. Additionally, this role trains other employees on the team.

Essential Functions

• Performs routine and advanced computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
• Primarily provides Tier 3 level support; will provide Tier 1 and / or 2 level support as needed.
• Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
• Processes timely and accurate information to ensure compliance with vendor warranty requirements.
• Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Adheres to client policies and procedures while maintaining the integrity of the customer's data.
• Maintains and updates work order tickets in client's ITSM tool.
• Coordinates across multiple departments / vendors to provide support.
• Represents Bell Techlogix in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with the customer when responding to technical questions or requests for information.
• Supports the Team Lead and / or Supervisor with reporting and responsibility coverage.
• Trains other technicians.
• Maintains regular attendance.
• Other duties as assigned by management.

Required Education, Knowledge, And Experience

Abilities And Skills

Physical, Mental Requirements And Work Environment

Equipment Used

Conditions Of Employment

Bell Techlogix is an Equal Opportunity Employer - Disability & Veteran.

J-18808-Ljbffr