Aspira Spa Front Desk

Aspira Spa Front Desk

The Aspira Spa Front Desk Team Member is responsible for the reception area at the spa. This includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system, and charging for services performed. They are also responsible for anticipating the needs of our guests and delivering the exceptional AAA 4-diamond experience.

Duties and Responsibilities :

• Properly open and close spa each day according to Standard Operating Procedures
• Accurately book, change and cancel spa appointments
• Acknowledge and greet everyone who enters and leaves spa facilities
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
• Utilize spa computers with skill and proficiency
• Maintain a Spa Desk Bank
• Answer the phone promptly and use the guest's name throughout the phone conversation
• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and / or discounts available
• Handle guests' questions and concerns professionally and courteously
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
• Maintain a positive attitude and contribute toward a quality work environment
• Regularly attend, participate in and support training and staff meetings for the spa
• Assist in all areas of spa operation as requested by management
• Communicate to management all occurrences involving staff or guests in the spa that require attention
• All other duties as assigned

Qualifications :

Why Work at the Osthoff Resort?

The Osthoff Resort's mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are always striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team you're a part of our family. Come grow with us and love where you work!

The Osthoff Resort is an Equal Employment Opportunity Employer.

At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.