Senior Associate Director, Program Innovation and Success

Senior Associate Director Of Program Innovation And Success

The Senior Associate Director of Program Innovation and Success role leads the end-to-end planning, design, and workflows of new programs and curriculum updates for existing programs in the Chicago Booth Executive Education open enrollment portfolio. Reporting to the Director of Program Innovation and Success on the open enrollment team, this role is responsible for collaborating with faculty, staff members, and external partners to design innovative open enrollment programs across modalities (in person, online, hybrid / blended) based on participant insights, market research, and Chicago Booth Executive Education KPIs. The Senior Associate Director will manage and grow program participant satisfaction and meet budgeted annual open enrollment revenue goals. The Senior Associate Director will be located in Chicago (hybrid) and is critical to Chicago Booth's mission to create knowledge with enduring impact and to educate and influence current and future leaders and the global growth and innovation strategy for Chicago Booth Executive Education.

Responsibilities :

• Program Innovation - develops and implements innovative program concepts, formats, and delivery methods that drive participant engagement and meet learning outcomes.
• Program Design and Development - collaborates with Booth faculty and instructors to design and develop new and existing open enrollment programs, ensuring alignment with market needs and Booth's academic excellence.
• Program Management - oversees launch of new and refreshed program designs ensuring high-quality execution and participant satisfaction. Ensures continued optimization of operational efficiencies.
• Measurement - develops and tracks key performance indicators (KPIs) to measure program effectiveness and learning impact and identifies areas for improvement.
• Customer Success - creates, manages, and monitors high-quality end-to-end customer experience workflows and operating metrics from pre-to-post open enrollment program journey.
• Financial Performance - analyzes open enrollment new and refreshed program growth and gross margin targets quarterly and YOY; identifies risks and implements corrective administrative actions when appropriate.
• Market Analysis - stays abreast of market trends, learning methods, and emerging program topics to inform program development and innovation; collaborates with Global Marketing and Enrollment team on new program concept demand testing, pilots, and roll out.
• Team Leadership - oversees online program development staff, cross-functional project team members, and external partners in development of new and refreshed curriculum.
• Plans and develops program objectives, long-term goals, and procedures, which requires specialized knowledge and experience in this area. Plans, implements, and evaluates the effectiveness of programs, initiating revisions as needed.
• Serves as a resource for program information. Resolves problems or questions referred by program staff, University administrators, or other contingencies.
• Performs other related work as needed.

Minimum Qualifications :

Preferred Qualifications :

Technical Skills or Knowledge :

Preferred Competencies :

Working Conditions :

Application Documents :

When applying, the documents MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.