Patient Access Representative

Patient Access Representative

The Patient Access Representative is responsible to deliver exceptional customer service which includes greeting patients and visitors, assisting patients with check-in, updating registration information, arranging transportation, and address basic patient questions.

Essential Duties & Responsibilities :

• Update the registration system with patient information including demographics, emergency contacts, insurance eligibility and any insurance errors during pre-registration, registration, or on through the dashboard.
• Imports images from pre-registration software into the registration system.
• Proactively anticipate patient and visitor needs, ensuring a seamless and exceptional experience at Winona Health with wayfinding, informing, and calling transportation company.
• Maintain a cleans and organized lobby, logs tickets to appropriate department based on lobby issues.
• Reports any patient incidents or safety events timely and in appropriate manner and refers patients with additional questions to the appropriate resource.
• Takes basic information for copays or non-covered services.
• Performs other duties assigned by management, based on the needs of Winona Health.

Clinic :

Urgent Care :

Dashboard :

Supervisory Responsibilities : No direct reports.

Skills and Experience :

Required :

Preferred :

Summary of Benefits at Winona Health :

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available :

Health Insurance : Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives

Income Protection : Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans

Retirement Planning : Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met

Work / Life Balance : Flexible scheduling, paid time off, and earned sick time to support personal well-being

Education & Development : Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth

Employee Discounts : Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources

Internal Applicant Policy :

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers, and position reclassifications. Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee's past performance, experience, training and qualifications will be considered in transfer / hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer :

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient / resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.