Senior Technical Support ManagerVirtualVocations • Lowell, Massachusetts, United States
serp_jobs.error_messages.no_longer_accepting
Senior Technical Support Manager
VirtualVocations • Lowell, Massachusetts, United States
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Senior Manager, Technical Support.
Key Responsibilities
Lead and mentor a global team of Senior Technical Support Specialists, optimizing team performance and development
Oversee case management and operational efficiency, ensuring high-quality customer support and timely resolution of escalations
Manage the bug reporting process and collaborate with cross-functional teams to enhance product and support processes
Required Qualifications
8+ years of experience in SaaS technical support, with at least 3 years in a management role
Expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
Strong leadership skills with experience in team management and performance optimization
Proficiency with tools such as Salesforce, Sentry, and DataDog
Experience in driving process improvements related to bug reporting and resolution workflows
serp_jobs.job_alerts.create_a_job
Technical Support Manager • Lowell, Massachusetts, United States
Job_description.internal_linking.related_jobs
Senior Technical Project Manager.Devens, MA Corporate Operations Program Management Office / Full-time / On-site.Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fus...serp_jobs.internal_linking.show_more
The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a membe...serp_jobs.internal_linking.show_more
You will be involved in support for all customers and unique product offerings.Azara Healthcare has an exciting fast-paced, collaborative environment and we are looking for the right person with th...serp_jobs.internal_linking.show_more
HackerOne is a global leader in offensive security solutions.Our HackerOne Platform combines AI with the ingenuity of the largest community of security researchers to find and fix security, privacy...serp_jobs.internal_linking.show_more
Senior Contracting Support Manager.Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our...serp_jobs.internal_linking.show_more
NASDAQ : ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge.
ADI combines analog, digital, and software technologie...serp_jobs.internal_linking.show_more
At Sonos we want to create the ultimate listening experience for our customers and know that it starts by listening to each other.
As part of the Sonos team, you'll collaborate with people of all st...serp_jobs.internal_linking.show_more
Senior Manager, Global Support Enablement.We're looking for an experienced and strategic Senior Manager, Global Support Enablement to lead and scale our third-party Certified Service Provider Progr...serp_jobs.internal_linking.show_more
Service Tech Manager Position Overview.We are looking for an energetic and enthusiastic Service Tech Manager to lead our Tech team.serp_jobs.internal_linking.show_more
Area : Boston, Massachusetts 100% Fully Remote or Hybrid Onsite 100% 6 to 9 Years with Promethium, Power BI, Snowflake and Azure Data Lake.serp_jobs.internal_linking.show_more
Senior Technical Project Manager.The Client is looking for a highly skilled and experienced candidate to fill the Senior Technical Project Manager (PM) position to work within the Enterprise Data M...serp_jobs.internal_linking.show_more
As a Manager of Training & Support at My-Take, you will be a key partner to our professional services team and clients, ensuring the successful adoption and ongoing use of our insights and communit...serp_jobs.internal_linking.show_more
Note that you can be located ANYWHERE in the United States - this role is fully remote (with potentially a couple of in-person meetings a year) • • Please.
The first thing you should know about us is...serp_jobs.internal_linking.show_more
Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States.Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.
We are a worldwide leader in specia...serp_jobs.internal_linking.show_more TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products.As a member o...serp_jobs.internal_linking.show_more 
Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere o...serp_jobs.internal_linking.show_more
We are seeking a Senior Product Manager to lead the next phase of growth for Senior Services and Support within Bright Horizons Backup Care.
This role will focus in part on scaling and diversifying ...serp_jobs.internal_linking.show_more
Senior Contracting Support Manager.ARS is seeking a Senior Contracting Support Manager, Top Secret, to work onsite at Hanscom AFB.
Applied Research Solutions (ARS) is respected as a world-class prov...serp_jobs.internal_linking.show_more
This voluntary self-identification form contains questions that assist us with our voluntary diversity efforts.EverQuote is committed to equal opportunity employment and creating an inclusive envir...serp_jobs.internal_linking.show_more
We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops.We’ve closed our last $...serp_jobs.internal_linking.show_more
Senior Technical Project Manager
Commonwealth Fusion • Devens, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Technical Account Manager
Relativity • Manchester, NH, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Technical Support Specialist
Azara Healthcare • Burlington, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Senior Product Manager, Pentest as a Service
hackerone • Boston, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Senior Contracting Support Manager
Clearance Jobs • Bedford, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Manager, Software Development Engineering
1010 Analog Devices Inc. • Wilmington, MA, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Principal Technical Support Engineer
Sonos Inc • Boston, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Manager, Global Support Enablement
Boston Dynamics • Waltham, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Service Tech Manager
Samprasoft • Danvers, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Technical Manager
United IT • Boston, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Technical Project Manager
Staffing • Quincy, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Manager, Training & Support
My-Take • Westborough, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Implementation Lead
Tellescope • Boston, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Support Specialist
Werfen • Bedford, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Technical Account Manager
Relativity • Manchester, NH, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Manager - Product Line
Microchip Technology • Lowell, MA, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Product Manager
Bright Horizons Children's Centers • Newton, MA, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Contracting Support Manager
Applied Research Solutions • Hanscom Afb, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Technical Product Manager, Data Platform
EverQuote • Cambridge, MA, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Technical Product Manager
LocalStack • Boston, MA, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days