Seasonal AR Analyst, Collections

Account Manager

Responsibilities

• Independently manage a portfolio of B2B customer accounts, including sports teams, leagues, and retailers.
• Monitor account balances, investigate discrepancies, and reconcile customer accounts regularly, identifying reasons for non-payment and taking the necessary steps to resolve outstanding issues.
• Conduct proactive outreach via phone, email, and customer portals to follow up on outstanding invoices and resolve payment issues.
• Research and resolve billing discrepancies, chargebacks, and payment offsets; coordinate with Accounting to ensure proper GL coding when applicable.
• Collaborate with Sales, Customer Service, and internal stakeholders to address billing issues and customer disputes.
• Maintain clear and accurate documentation of all customer communication and issue resolution efforts.
• Support the cash application team by identifying and resolving unapplied payments or mismatched remittances.
• Track and report on payment behavior to flag potential risks and escalate when needed.
• Assist in developing and refining processes related to customer account maintenance and AR operations.
• Contribute to process improvement initiatives by providing feedback and identifying inefficiencies.
• Accountable for reducing delinquency in assigned portfolio.
• Maintain a high level of professionalism and service, promoting accountability and teamwork across departments.
• Perform other assigned duties in support of the Invoice-to-Cash (ITC) department.

Requirements