Overview
PetSmart's PetsHotel Supervisor (Hotel Supervisor) provides exceptional service to pet parents and the pets in our care while upholding the company's vision, mission, values, and strategy. This role ensures a welcoming and safe environment for pets, proper healthcare, and facility cleanliness. The supervisor works alongside the PetsHotel Experience Leader to maintain the PetsHotel, oversee associates, and support store opening / closing as needed.
Location and Role Details
- Framingham, Massachusetts
- Position : PetsHotel Supervisor
- Job ID references in description
Benefits
Paid weeklyFull-time hoursHealth benefits : medical, dental, vision401kTuition assistanceAssociate discounts and perksPaid time off for full-time associatesCareer pathingDevelopment opportunitiesJob Description
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Pets Hotel Supervisor. About Life At PetSmart : At PetSmart, we're more than just a company obsessed with pets; we're obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs :
People Leadership
Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, and coaching for growth.Provides feedback into associate performance reviews, disciplinary actions, and promotions.Delegate and validate completion of daily tasks.Leads and directs associates when acting as the leader on duty.Address and administer associate complaints and grievances.Recognizes and celebrates associates driving overall associate engagement.Hotel Operations And Overall Store Experience
Responsible for the pet parent experience and outcomes conducted over the telephone, in person, or online, and for addressing pet parent concerns.Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.).Responsible for administering pet parent or vet-provided medication for pets.Ensures all pets in the hotel are taken to and from the Vet when needed and reports any sick / injured pets.Completes check-in / check-out processes for guests with accurate health and medical information.Manages reservations for boarding and doggie day camp within established policies; may decline reservations when necessary.Responsible for monthly hotel safety reporting and standards.Participates in daily morning safety observation walk.Supports store opening and closing procedures to uphold brand promise.Maintains total store cleanliness standards.Coordinates hotel events and other promotional strategies; sells merchandise and services.Maintains store standards and promotes a culture of empowerment with adherence to policies, procedures, and ethics.Ensures a safe environment for associates, pets, and pet parents.Responsible for safety incident support and follow-up.Ensures routine maintenance on all PetsHotel equipment; identifies potential system issues and partners with facilities to resolve them.Assists in other departments as required. Other duties may be assigned. Follows all Company Policies and Procedures.Qualifications
2+ years of retail supervisory experience in a customer-focused environment.Leadership experience preferred.Full-time availability required; flexibility in schedule; able to work evenings, weekends, and holidays as needed.Proficiency in computer applications.Strong written and verbal communication skills.Ability to react under pressure and maintain composure.Strong organizational skills and attention to detail.Supervisory Responsibility
No direct reports, but may guide and support the development of other associates.Provides feedback on associate performance to direct supervisor.Acts as Leader when other Leaders are not in the store, supervising associates, assigning tasks, and addressing concerns.Physical Demands And Work Environment
Standing, walking, climbing a ladder; handling, feeling, holding, and writing; reaching with hands and arms; stooping, kneeling, crouching; ability to see clearly. Reasonable accommodations available for disabilities.Often required to lift / move up to 50 pounds; occasionally more than 100 pounds with team lift.Exposure to moving parts, wet environments with pet hair, and variable noise levels; exposure to live animals is common.About Do What You Love
Join us for a chance to make a meaningful impact every day. PetSmart cherishes diversity and the unique perspectives of our associates. We're excited to hear your story and learn more about you. Apply now.
This job summary describes the general nature and level of work; actual duties may vary. Pay is based on experience and store location. This position is eligible for benefits as described at https : / / benefits.petsmart.com / us / .
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over 18 (where law requires). Some locations may have additional Fair Chance considerations as required by local ordinances.
J-18808-Ljbffr
