Patient Service Representative

Job Description

Job Description

We are looking for a dedicated Patient Service Representative to join our team in Syracuse, New York. In this role, you will provide exceptional support to patients by managing their scheduling, registration, and service needs. This is a Contract-to-permanent opportunity within the healthcare industry, offering a chance to make a meaningful impact on patient experiences.

Responsibilities :

• Coordinate patient scheduling to ensure timely and efficient appointments.
• Assist patients with inquiries and provide clear information about services.
• Facilitate patient registration by accurately collecting and verifying required information.
• Deliver excellent customer service in a call center environment, addressing patient concerns promptly.
• Maintain accurate records and documentation in compliance with healthcare standards.
• Collaborate with healthcare staff to ensure seamless operations and patient satisfaction.
• Handle sensitive patient information with confidentiality and professionalism.
• Resolve scheduling conflicts and patient issues effectively.
• Support patients in navigating healthcare processes and procedures.
• Uphold organizational standards for patient care and service quality.
• Minimum of 2 years of experience in patient services or a related role.
• Proficiency in patient scheduling and registration processes.
• Strong customer service skills, particularly in a call center environment.
• Ability to assist patients with empathy and professionalism.
• Familiarity with healthcare systems and procedures.
• Excellent communication and organizational skills.
• High level of attention to detail and accuracy.
• Ability to manage multiple tasks in a fast-paced environment.