Omnichannel Customer Support Specialist II (SD : Nov 6, 2025)

Role Details Type of Support :

• Phone, Email, Live Chats Contract Duration : Full-Time, Permanent Training Schedule : 9 : 00 AM - 6 : 00 PM EST | Monday to Friday | 7 weeks duration Work Schedule : To be determined | with Weekends work Work Type and Location :  Remote, US only Expected Start Date :  November 6, 2025    About Us  PartnerHero is now Crescendo — a stronger, bolder force in customer experience.
• Crescendo represents growth, momentum, and transformation.
• By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard.
• We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24 / 7 support in any language without compromising quality or empathy.At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide.
• Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.
• Welcome to Crescendo.
• Welcome to what’s next.   The Role We are looking for a compassionate and organized individuals with an interest in customer service / support to join our specialty Customer Support team based in the United States.  In this role, you will either be assisting patients and providers with a variety of Benefits support topics including, but not limited to, billing and payment, explanation of benefits, and insurance verification, or Account Management support topics such as account access, payouts, contract questions, or credentialing inquiries.
• Support will be provided via email, chat, and phone, delivering helpful solutions to ensure all requesters have a great customer service experience.   You are a highly ambitious individual who is passionate about interacting with and servicing our customers.

You’ll interact through email, phone, and chat to provide an exceptional customer experience for everyone you encounter.   What You’ll Do :

Familiarity with technology and capable of adhering to standard troubleshooting procedures Experience providing clear, concise, and professional written and verbal communication   What You’ll Get In Return :

Care for others :

Embrace growth :

Manifest trust :

Take ownership :

Be humble :

We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.