IT Help Desk Technician

A company is looking for an IT Help Desk Technician.

Key Responsibilities

Provide technical support to end-users via phone, email, or chat

Troubleshoot hardware and software issues and ensure timely resolution

Document support requests and maintain accurate records of issues and solutions

Required Qualifications

High school diploma or equivalent; relevant certifications preferred

Experience in a help desk or technical support role

Familiarity with operating systems, software applications, and networking concepts

Ability to work independently in a remote environment

Willingness to learn and adapt to new technologies