Residential Aide

About Phipps Neighborhoods

Phipps Neighborhoods, the social service affiliate of Phipps Houses, has been a catalyst for community growth and empowerment for over 50 years. Our mission is focused on creating safe, inclusive spaces where community members can access education, career opportunities, and economic pathways. Serving approximately 14,000 New Yorkers annually, we address barriers to educational achievement, economic security, and career stability through three key program areas :

Education and School-Day Programs : Offering pre-kindergarten services, community schools, after-school programs, and college access counseling.

Sector-Focused Training and Employment Placement Pathways : Providing specialized training, employment placement pathways, Summer Youth Employment, Work Learning Grow initiatives, and aiding residents in accessing new employment opportunities.

Community & Economic Empowerment Services : Enabling community progress through community centers, resident services, food access, financial literacy programs, and support accessing benefits and wellness services.

We collaborate with government, corporate, and philanthropic partners to effect significant and lasting social change, fostering thriving communities.

Position : Residential Aide Level -I

Reports to :

Senior Residential Aide

Program

• SRO

Primary Function :

Maintains front door security and supervises residents living in SRO. Ensure adherence to program and facilitates a secure and functional environment for the residents.

Duties and Responsibilities :

Monitors all residents, staff and visitors entering and leaving the facility

Answers telephone and directs calls to appropriate staff member and / or department

Welcomes and introduces new clients as they arrive and, in the absence of an onsite counselor, does preliminary intakes and reviews house rules.

Prepare intake packages for new clients.

Conducts vertical tours of the facility

Manages fire safety and other emergency procedures

Monitors fire alarm system and conducts fire drills

Makes daily rounds of the apartments.

Maintains daily visitor and resident sign-in logs

Conducts apartment inspections and pre-and-post-vacancy apartment inventory

Prepares incident reports and enters them into the electronic data collection system

In an emergency, contacts EMS, FDNY, or NYPD to address on site incidents

Contacts Program Director AND PHSI staff regarding on site emergencies

Attends professional development trainings in order to ensure all certifications are up to date

Perform other tasks as deemed necessary by the Program Director and Senior RA.

Qualifications :

New York State Security Guard License

8hr. & 16 hr. Security Guard certification

New York State Fire Guard License preferred

High School Diploma or GED preferred or previous experience

Candidate must be computer literate.

Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)