Host

Job Description

Job Description

Job Summary :

The Host / Hostess is the first point of contact for guests, responsible for creating a warm and welcoming atmosphere. This role includes managing reservations, seating guests efficiently, and ensuring a smooth flow of service. The ideal candidate is friendly, professional, and able to multitask in a fast-paced environment.

Key Responsibilities :

Guest Experience : Greet guests warmly upon arrival, escort them to their tables, and provide menus.

Seating Management : Monitor table availability and manage the waitlist to optimize seating efficiency.

Reservation Coordination : Take reservations over the phone or through online systems and manage booking schedules.

Communication : Coordinate with servers, bussers, and kitchen staff to ensure seamless service.

Problem-Solving : Address guest concerns or special requests promptly and professionally.

Cleanliness & Organization : Maintain a tidy host stand, entrance area, and menus.

Safety & Compliance : Adhere to restaurant policies, including health and safety regulations.

Qualifications & Skills :

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Positive attitude and ability to remain calm under pressure.

Prior experience in customer service or hospitality is a plus.

Basic knowledge of reservation systems is beneficial.

Ability to stand for extended periods and occasionally lift light objects.

Schedule & Availability :

Flexible availability, including weekends, evenings, and holidays as needed.

Compensation & Benefits :

Competitive hourly wage plus potential tips.

Employee discounts and meal benefits.