Program Administrator (Project Share and Hope)

Social Services Administrative Support

This position is responsible for providing administrative and program support for the Project SHARE and Project HOPE programs, ensuring timely and accurate processing of assistance cases. Responsible for maintaining program data integrity, producing reports for internal and external stakeholders, and ensuring that financial assistance cases are reviewed and processed in alignment with program guidelines. Assists the Program Directors for Project Share and Project Hope with the development, implementation, and processing of functions within the programs including entering data and maintaining program database, processing casework, processing payments, maintaining files and records, and processing reports for funders and field locations. Provides technical assistance and coordination to case management personnel in the field.

Key responsibilities include :

• Performs accurate data entry and maintains the Project SHARE database. Supports system enhancements, including data migration or transition to a web-based platform.
• Processes and reviews cases for approval and payment in accordance with program guidelines. Processes payment and reimbursement transactions for cases including creating and verifying batch reports and requests.
• Creates and transmits statistical and financial reports for field locations and funders, ensuring accuracy of report information. Reconciles discrepancies in reports between the finance and Project Share / Project Hope departments.
• Processes program-specific donations, logs donations into the donor management system, and creates subsequent reports and matching requests.
• Carries out routine administrative tasks for Project Share / Project Hope department as needed including typing, mailing, retrieving and distributing mail, routing requests for assistance to appropriate field locations, and maintaining shared mailboxes.
• Provides routine updates, reports and technical assistance to case management personnel in field locations and ensures compliance with goals and standards of the programs.
• Reports any program implementation challenges and works with the Program Director to develop an action plan to address program development needs.

Physical requirements and working conditions include the ability to travel throughout the Southern Territory periodically to work with divisional and local social services staff. Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time. Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking. Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee benefits include paid time off, holiday pay, health, dental, vision insurance, life insurance, and retirement.

Job qualifications include a Bachelor's Degree in Social Work, Business, Finance, or related field from an accredited college or university AND two years' experience in casework, business management, finance / accounting, or office management / administrative work experience; client management system and experience preferred OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Valid Driver's License required.

Equal Opportunity Employer : Veterans | Disabled