Applied AI Solutions Architect (San Francisco)

Join Us To Architect Next-Generation Knowledge Systems

Join us and help shape the future of AI by architecting next-generation knowledge systems.

Values We Look For

Unwavering Integrity with Purpose : We operate with complete honesty and stay true to our mission. Our work isn't just a job it's driven by genuine passion and deep alignment with our goals.

Resourceful Innovation : We thrive in any environment, turning constraints into opportunities. Our ability to adapt and find creative solutions with limited resources sets us apart.

Exceptional Drive & Execution : We combine sharp intellect with relentless execution. Smart thinking alone isn't enough we pride ourselves on turning great ideas into real results.

Elevate & Empower : We believe in collective growth. Success means lifting those around us, sharing knowledge, and helping our teammates reach their full potential.

Deep Expertise : We value and cultivate deep domain knowledge. True innovation comes from mastering our craft and understanding the nuances of our field.

About the Role

We're seeking an Applied AI Solutions Architect to own the post-sales technical relationship with our enterprise customers. This is not a pre-sales role you'll work exclusively with existing customers to ensure successful AI implementations, drive expansion, and manage renewals. You'll serve as the strategic technical advisor who ensures contracted solutions deliver production value and business outcomes.

Responsibilities

Post-Sales Account Management : Own technical relationships with enterprise customers from contract signature through renewal, ensuring successful implementation and adoption

Implementation Leadership : Drive customer AI projects from kickoff to production deployment, establishing clear roadmaps, milestones, and accountability frameworks

Strategic Expansion : Identify growth opportunities within existing accounts, collaborating with sales teams on renewals and expansion opportunities

Executive Engagement : Serve as trusted technical advisor to both technical teams and business stakeholders, translating AI capabilities into measurable business value

Cross-Functional Coordination : Work with engineering, product, and support teams to resolve implementation challenges and deliver on customer commitments

Customer Voice : Channel customer feedback and requirements to inform product roadmap and platform improvements

Process Development : Build scalable methodologies for customer onboarding, adoption tracking, and value realization

Required Qualifications

7-10 years in post-sales technical roles : customer success engineering, technical account management, or implementation consulting

Experience managing enterprise customer relationships through full implementation lifecycle

Strong technical background with ability to troubleshoot complex deployments and design solutions

Proven track record driving technology implementations to production in enterprise environments

Excellent communication skills with both technical and executive audiences

Previous consulting experience strongly preferred

Comfortable with variable compensation tied to customer outcomes

Preferred Qualifications

Experience with AI / ML implementations, RAG systems, or document processing platforms

Background working with large enterprise organizations

Familiarity with enterprise security, compliance, and scaling requirements

Track record of identifying and driving expansion revenue

Success Metrics

Customer retention and satisfaction in your portfolio

Implementation success rates and time-to-production

Revenue expansion from existing accounts

Note : This is a customer success role focused on post-sales relationship management and implementation success, not pre-sales activities.

We offer a hybrid-friendly culture based out of our downtown San Francisco office.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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