Executive Director, Campus Technology Services

Executive Director, Campus Technology Services 🔍Houston, Texas, 3100 Main New 📁 Executives 📅25002YS Requisition #📅1 day ago Post Date JOB SUMMARY

Reporting to the Chief Information Officer, the Executive Director Campus Technology Services oversees the Client Services and Regional (West, Central, East) Campus Technology Services Departments and supports campus technology district wide.

This position is directly responsible for managing all aspects of the Campus Technology Services Department.

Executive level staff at HCC are system-wide leaders that share the responsibility to collaboratively support the one-college vision articulated in our strategic plan – Embracing Houston’s Future – with college strategic priorities as measurable manifestations of our shared Mission, Vision, and Values.

Responsible for the design, execution, and effectiveness of a system of internal controls, which provides reasonable assurance that operations are effective and efficient, assets, are safeguarded; financial information is reliable and compliant with applicable laws, regulations, policies, and procedures.

Manages Talent Engagement activities for direct reports in regards to : recruiting and selection, hiring and termination, training, development, mentoring, counseling, and performance evaluations.

ESSENTIAL FUNCTIONS

Oversee the Client Services department, the central point of contact for hands-on service and end-user support to all HCC faculty, staff, and students.

Document and monitor system outages to ensure timely service resolutions, and processes work request and incidents for all end user services requests at multiple campuses and locations throughout the district.

Manage and support projects such as district-wide software upgrades / conversions, hardware distribution, and evaluate the technology replacement / upgrade plan in support of teaching, learning and administrative functions.

Consult with management to determine information requirement and priorities of new projects, and to discuss systems capacity and equipment acquisitions.

Prepare progress reports and performance metrics to inform management of project status, deviation from goals, expenses to projections, and provide roadmaps for achieving Campus Technology objectives.

Confer with department heads, including online and instructional technology, facilities, CORE Technology Services and Cyber-Security to ensure cooperation and define scope, schedule, and deliverables of projects.

Oversee Campus technology computing equipment standards periodically adjusted to meet or exceed the needs of the College and Campus network and telecommunications standards, equipment, and support.

Analyze department workflow and performance to set work standards to provide exemplary services and recommend continuous improvement of campus technology services.

Direct and manage contracts with vendors to implement onsite campus services and solve problems.

QUALIFICATIONS

Education & Experience

• Bachelor’s degree in Computer Science, Management Information Services, Higher Education Leadership or related field required
• 7 years combined experience managing service desk operations, technical staff, and progressive responsibility in computing

Licensing & Certification

Special Skills

Competencies

Working Conditions

General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

CRITICAL INFRASTRUCTURE POSITION : Ability to maintain the security of integrity of critical infrastructure as defined in Tex. Bus. & Com. Code § 117.002(2), which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment or water treatment system.

SECURITY SENSITIVE :

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

The Organization

Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities :

If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.

EEO Statement

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies :

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.