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Applications Support Senior Analyst
Applications Support Senior AnalystCitigroup Inc. • Tampa, FL, US
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Applications Support Senior Analyst

Applications Support Senior Analyst

Citigroup Inc. • Tampa, FL, US
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Overview

Citibank, N.A. seeks an Applications Support Senior Analyst for its Tampa, Florida location.

Responsibilities

  • Provide user support for financial software applications and ensure stability of Private banking and wealth management systems, tools, and applications.
  • Provide data driven solutions for website performance, enhance IT operations and improve predictive issue identification with Site reliability Engineering methodology.
  • Utilize Access Matrix and Hardware Security Module software for multifactor authentication and cybersecurity of software applications.
  • Troubleshoot, perform root cause analysis, and resolve or devise workarounds for user facing and batch issues that the help desk and level 1 teams are unable to resolve.
  • Setup, configure, and create domains for applications with Middleware tools such as WebSphere and WebLogic.
  • Assist user inquiries on data and provide complex queries to business users using Oracle SQL, PL / SQL, and Microsoft SQL.
  • Support software code release deployments and technical / business checkouts; execute production controls for disaster recovery plans; maintain alerts and monitoring for franchise-critical applications.
  • Communicate complex technical issues to business users; collaborate with cross-functional stakeholders; use Papyrus software for document and data analysis and IT infrastructure integration.
  • Complete end-to-end application setup and configuration of infrastructure from inception to go-live.
  • Assist with website onboarding for financial domain, regulatory projects, and upgrade software as per market standards.
  • Leverage knowledge on handling application data, information security practices, and risks for integrations.
  • Partner with development and Citi infrastructure teams for mobile performance engineering initiatives.
  • Implement application monitoring solutions and monitoring tools to proactively monitor application health and business transactions.
  • Create programs to automate manual touch points, scheduling batches, and setting up critical application and environment monitoring using ITRS, Unix / Linux shell scripting, uDeploy, and AppDynamics.
  • A telecommuting / hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

Qualifications

  • Requires a Bachelor's degree, or foreign equivalent, in Computer Science, Computer Engineering, Electronic Engineering, Data Analytics, or related field and 5 years of progressively responsible, post-baccalaureate experience as an Applications Support Analyst, Systems Support Analyst, Technology Analyst or related position involving coding and data analytics in banking services domain.
  • 5 years of experience must include :

    • Access Matrix and Hardware Security Module for secure administration, authentication, and authorization.

  • Papyrus software for document and data analysis and IT infrastructure integration.
  • Middleware administration for Web servers to setup application domains and integrate with services.
  • Oracle SQL, PL / SQL, Microsoft SQL to extract data, review user issues and create reports.
  • Unix shell scripting and Python for automating deployment and monitoring tasks.
  • Geneos ITRS, IBM UrbanCode Deploy, and AppDynamics to configure proactive application monitoring, self-healing infrastructure and performance dashboards.
  • At least 4 years of experience must include Site Reliability Engineering methodologies to enhance website performance and predictive issue identification.

    • Additional Information

    Wage Range : 139,194 to 139,194

    Job Family Group : Technology

    Job Family : Applications Support

    Primary Location : Tampa, Florida, United States

    Time Type : Full time

    Anticipated Posting Close Date : Oct 28, 2025

    Benefits and EEO

    In addition to salary, Citi's offerings may include incentive and retention awards. Citi offers medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off. Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

    For applicants with a disability, Citi provides reasonable accommodations to use our tools and / or apply for a career opportunity. View Citi's EEO Policy Statement and Know Your Rights poster.

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    Application Support Analyst • Tampa, FL, US