Guest Service Representative
GATEWAY HOTEL & CONFERENCE CENTERAmes, IA, USjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionHigh School Diploma or GED required 1-year hotel experience preferred Customer Service experience Ability to handle cash Open availability preferred and weekend availability are required
Job Description
Job Description
Description :
Job Purpose : Ensure efficient and smooth operations for excellent guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
Essential Duties & Responsibilities
- Always greet guests in a friendly and professional manner
- Perform accurate check-in and check-outs of guests daily
- Answer telephone in a timely fashion
- Make reservations over the phone and in person
- Provide mutually beneficial solutions to guest complaints
- Responsible for a cash float throughout your shift to ensure that everything balances at the end of shift
- Exhibit teamwork throughout all departments of the hotel
Reporting Relationships :
This job reports to
Front Office Manager
Front Office Assistant Manager
Front Desk Supervisor
The Gateway Hotel & Conference Center is an Equal Opportunity Employer.
Requirements :
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Guest Service Representative • Ames, IA, US