Job Description
Job Description
Salary : $24-$30
Job Title : Regional Operations Manager
Reports To : Director of Community Health
Department : PneumaCare Health & Wellness
Position Overview- The Regional Operations Manager oversees the daily operations of PneumaCare services in assignedcounties. This role ensures high-quality delivery of ECM, Community Supports, and wellness services
by supervising frontline staff, coordinating logistics, and maintaining strong local partnerships. The
Regional Operations Manager represents PneumaCare in county-level meetings and ensures services
are responsive to community needs.
Key Responsibilities
Operational Management
- Supervise Care Coordinators, CHWs, and local program staff.
- Oversee caseload assignments, enrollments, retention, and service delivery outcomes.
- Manage vans, scheduling, and logistics to ensure operational continuity.
- Ensure compliance with established workflows and protocols.
- Other duties as assigned
Staff Oversight and Development
Provide coaching, support, and performance feedback to assigned staff.Coordinate with the Training Coordinator and Program Development Manager to ensure staff complete NEO and ongoing training requirements.Support recruitment and onboarding of new staff.Other duties as assignedCommunity and Partner Engagement
Serve as PneumaCares representative at local CoC meetings, homelessness councils, and countywide collaborations.Cultivate relationships with local agencies, healthcare providers, and housing partners.Respond to community needs and feedback to improve service delivery.Other duties as assignedCompliance and Reporting
Ensure staff follow Medi-Cal, CalAIM, HIPAA, and internal compliance standards.Submit county-level reports and updates to the Program Development Manager and Program Director.Support audit readiness by maintaining accurate documentation.Other duties as assignedQualifications
Education : Bachelors degree in healthcare, social services, or related field preferred.We encourage applicants with equivalent, relevant experience to apply. Practical expertise, leadership ability, and community knowledge are recognized as strong qualifications in place of a degree.
Minimum 2 years supervisory or management experience in community health, housing, or social services.Familiarity with CalAIM, ECM, or Community Supports preferred.Strong organizational and relationship-building skills.