Property Manager

Job Description

Job Description : \n\nCompany : Yugo USA (formerly Campus Advantage)Community : The SpokeLocation : On-site / Davis, CAPosition Title : Property ManagerPosition Type : Full-time / Salaried / ExemptCompensation : $83,000 base Overview Yugo is the trusted name for student housing, globally. Every day we connect people to opportunities and students to amazing spaces. Here at Yugo, we like to do things differently. It's about people, planet, and passion. General Managers are #Futureshapers who want to positively influence and shape the lives of their staff and our students. The Property Manager reports to the Regional Property Manager and is responsible and accountable for overseeing and ensuring the optimum operational and financial performance of the community. Manages the staff and oversees completion of all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, individual and team development, reporting, and safety and legal compliance. Key ResponsibilitiesSupervise entire property staff to ensure all duties are being completed effectively and in a timely manner.Guide staff in ensuring timely collection of rents. Use and oversee persistent and aggressive collection actions to minimize revenue loss, delinquency, and promotes high economic occupancy. Follow established company and legal requirements related to the eviction process.Manage the accounts receivable process at the property and ensures timely recording of payments. Stay up to date with accounts payable, and make certain all invoices are accurately recorded, approved, and paid.Coordinate and oversee marketing and sales programs. Maintain market information including amenities, facilities, and pricing. Prepare for and participate in weekly leasing activity call.Complete regular review of financial statements and reports on status of the properties. Reports to review include weekly leasing, monthly operating, rent roll, delinquency, budget comparison, occupancy, and monthly billing reconciliations. Review and analyze monthly operating reports with the idea of increasing income and reducing costs.Review, complete and follow up on weekly leasing reports and monthly financial reports.Investigate all complaints, disturbances and violations and resolves the issues.Oversee all facilities management for property including land, building, and equipment. Conduct routine site inspections to ensure that the physical aspects of the community meet established standards regarding the grounds, curb appeal, risk management & safety requirements, cleanliness, and general appearance, and implements corrective measures as necessary.Enforce all policies and procedures. Maintain compliance by ensuring all property records (leases, addenda, reports, etc.) are kept in accordance with all legal requirements and company policies and practices.Identify and implement opportunities for increasing revenue potential, including proposing and justifying capital improvements to enhance the asset’s value, optimize return on investment, and promote long-term financial growth for the community.Assist in formulating the community’s annual operating and capital budgets and implements programs designed to achieve the community’s financial, operating, and resident services goals.Use sound financial measures to ensure that budget and financial goals are met. Produce timely and accurate administrative, accounting, and other reports. Provide analysis and explanation for budget variances that occur.Hire and oversee contractors, vendors, and other service providers in accordance with company vendor compliance requirements. Coordinate and oversee vendor program including competitive bidding and contract compliance. Work with other departments within the company to plan, schedule, and coordinate general maintenance, major repairs, remodeling, and / or construction projects for the property.Hire, supervise, train, and lead community team members to achieve property and company operational goals. Maintain an awareness of training resources available and encourages the development of team members. Use performance counseling to correct and / or improve performance issues.Report to and follow direction of the Regional Manager and consistently and effectively communicates with the regional manager and other relevant teams regarding property performance. Determine and make recommendations to the regional manager on how resources can be used for improvements and maintenance of the communities.Hold regular community team meetings to communicate goals, progress toward goals and expectations and identify actions to achieve objectives. Create a clear realistic vision for the property and effectively communicates expectations and a direction to the community team members. Lead by example for community team members in the areas of resident communication, leasing, and telephone techniques.In conjunction with the Maintenance Supervisor, oversees the maintenance and safety of the property. Works with the maintenance supervisor to conduct on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics. Ensures safety logs are maintained.Ensure office is opened on schedule and that the office and model apartments are maintained in a clean condition. Begins daily work quickly and independently.Complies with all state, federal and local laws including Fair Housing. Oversees compliance with policies related to employment and Human Resources. Communicates policy and procedure changes with community team members.Uses tools, methods, & systems to gather and interpret current market and economic trends that may impact the community.Complies with all Company procedures relating to turn activities including budgeting and pre-turn planning, vendor management, cost containment, and staffing.Performs other duties as assigned and as necessary. CompetenciesBusiness Acumen - Understands business implications of decisions. Displays orientation to profitability. Demonstrates knowledge of market and competition. Aligns work with strategic goals. Improves processes, products and services. Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Able to read and interpret written information. Writes clearly and informatively. Customer Service - Manages difficult or emotional customer and staff situations. Responds promptly to customer needs, Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizes performance data, observation, budgetary and other financial information to create solutions to those problems.Interpersonal Skills - Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.Change Management - Develops workable implementation plans. Communicates changes effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results.Managing People - Includes staff in planning, decision-making, facilitating and process improvement. Takes responsibility for subordinates' activities. Makes self available to staff. Provides regular performance feedback. Develops subordinates' skills and encourages growth. Continually works to improve supervisory skills.Delegation - Delegates work assignments. Matches the responsibility to the person. Gives authority for others to work independently. Sets expectations and monitors delegated activities. Provides recognition for results.Leadership - Exhibits confidence in self and others. Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others.Cost Consciousness - Works within approved budget. Develops and implements cost saving measures. Contributes to profits and revenue. Conserves organizational resources.Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically.Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports and respects diversity.Strategic Thinking - Develops strategies to achieve organizational goals. Understands organization's strengths & weaknesses. Analyzes market and competition. Identifies external threats and opportunities. Adapts strategy to changing conditions.Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.Planning / Organizing - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.Thoroughness - Demonstrates attention to accuracy and quality. Looks for ways to improve and get more done.Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals.Initiative - Takes independent actions and calculated risks. Looks for and takes advantage of opportunities. Supervisory ResponsibilityThis position directly supervises the community staff including, but not limited to the assistant manager, maintenance staff and leasing staff. What else? This Job Description serves as a guideline; this list of responsibilities is not intended to be exhaustive and other requests in line with the role may be made of you from time-to-time. This is a supervisory role comprised of leading, training, and recruiting our next generation of #FutureShapers. Key Skills & Capabilities BE BOLD – Shows interest in, anticipates, and responds timely to students and parent’s needs. Strives to consistently meet service standards. BE TRUE –Plans, coordinates and manages internal and external resources to accomplish role responsibilities and / or assigned tasks. BE OPEN – Excellent communication skills in both written and oral English. BE REAL – Takes pride and accountability in accurate reporting, motivating fellow Yugoers, and being a brand champion. Experience and Knowledge To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Certificates and Licenses Desirable, but not required : Certified Apartment Manager (CAM) - through the National Apartment Association (NAA); orCertified Residential Manager (CRM) - through the Minnesota Multi-Housing Association (MHA); orRegistered Apartment Manager (RAM) - through the National Association of Home Builders (NAHB); orCertified Property Manager (CPM) - through IREM Education and ExperienceBachelor’s Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.Minimum of three years’ supervisory experience, preferably in residential properties, rental operations, or related business operations required.Carbon Literacy Certification or willingness to undertake trainingRelevant experience running a property, even better at a university / collegeStrong interpersonal and communication skills, including the ability to build and maintain quality relationshipsExperience within a fast paced, target driven environment with strong focus on sales and marketing Bachelor’s degree in a related fieldMinimum of 3 years’ relevant work experienceBe proficient in working with technology and adaptable to online systems.Carbon Literacy Certification or willingness to undertake training Computer SkillsProperty Management software, RealPage or like systems.Experience with MS Office, Outlook, MS Word and Excel. Physical Demands While performing the duties of this job, the employee is regularly required to see, hear, talk, and use hands to handle or feel. The employee is frequently required to reach with hands and arms. The employee is regularly required to sit, stand, walk, climb or balance, occasionally must stoop, kneel, crouch, or crawl and sometimes to use their sense of smell. Must regularly lift and / or move up to 10 pounds. Work Environment : The noise level in the work environment is usually moderate.Employees may be monitored or recorded at any time for training purposes to critique customer service skills and provide feedback on job performance as needed. This includes phone audio recordings and onsite video recordings Expected Hours of WorkOffices are open on Monday through Saturday and often also on Sundays with hours determined by location. Ability to work outside of office hours and weekends is required. TravelTravel is primarily local during the business day, although some out–of-area and overnight travel may be expected. Additional Eligibility QualificationsNone required for this position. Note : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation and Benefits : This position offers a competitive salary, bonus eligibility, and opportunities for advancement and growth. This position is eligible to participate in the Yugo USA benefits plan. This includes : Competitive and flexible medical, dental, and vision plansCompetitive 401K matchHealth Savings Accounts (HSA) with generous company contributionFlexible Spending Accounts (FSA)Paid vacation time and holidaysPaid parental leavePaid sick leave for all employeesSummer Friday program