Senior Telephony EngineerVirtualVocations • Orange, California, United States
Senior Telephony Engineer
VirtualVocations • Orange, California, United States
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A company is looking for a Senior Telephony Engineer.
Key Responsibilities
Conduct daily system health checks to ensure service availability and reliability
Collaborate with internal teams and vendors to resolve complex voice networking and SIP routing issues
Manage SIP trunking and end-to-end call routing, including support for third-party integrations
Required Qualifications
10+ years of experience supporting global contact centers as a telephony engineer
Expert in deploying and maintaining Avaya on-prem platforms, including CMS, AES, and SBCs
Proven success managing Avaya upgrades, service packs, and security patches
Skilled in integrating and supporting SIP trunks and related technologies
Experience leading upgrade cutovers and first-day-of-business support
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