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Group Sales Manager

Group Sales Manager

InnVenturesBellevue, WA, US
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Group Sales Manager

The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his / her market segments. They are also responsible for prospecting and closing on assigned accounts / territory to positively impact hotel revenues.

Responsibilities

  • Meet or exceed set goals.
  • Operate the Sales Department within established sales expense budget.
  • Initiate and follow up on leads.
  • Maintain and participate in an active sales solicitation program.
  • Monitor production of all top accounts and evaluate trends within your market.
  • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
  • Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
  • Invite clients to the hotel for entertainment, lunches, tours and site inspections.
  • Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
  • Assist in the preparation of required reports in a timely manner.
  • Be familiar with all InnVentures sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
  • Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
  • Meet and greet onsite contacts.
  • Develop networking opportunities through active participation in community and professional associations, activities and events.
  • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
  • Entertain clients.
  • Handle inquiries as part of Inquiry Day Program.

Qualifications

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Must be skilled in Windows, Company approved spreadsheets and word processing.
  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with InnVentures Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with InnVentures Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.
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