Patient Access ManagerVirtualVocations • Fullerton, California, United States
Patient Access Manager
VirtualVocations • Fullerton, California, United States
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A company is looking for a Manager, Patient Access to lead and grow their Patient Care Representatives.
Key Responsibilities
Lead, coach, and develop a high-performing Patient Access team to deliver exceptional patient experiences
Supervise daily operations, ensuring efficient and empathetic handling of patient cases
Establish and evaluate performance metrics to meet and exceed goals while fostering a positive team culture
Required Qualifications
5+ years of experience in patient-facing, digital health, or customer service operations roles
3-5 years of people management experience in healthcare, customer service, or operations environments
Strong experience with telephony systems, CRM platforms, and operational analytics tools
Data-driven mindset with proficiency in using metrics for decision-making
Experience with self-funded employer benefit plans or bundled payment models is a plus
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Patient Manager • Fullerton, California, United States
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