Retail Sales Lead, Fabletics (Burlington Mall - Burlington, MA)

Job Description

Fabletics is currently looking for a Full-Time Retail Sales Lead at Burlington Mall in Burlington, MA!

As the Sales Lead you would be responsible for providing a best in class retail store customer experience and support in sales and operations. Using cutting edge technology you will enable our Customers to shop seamlessly between our website and retail stores. Work alongside the Store Manager, store supervisors, and a team of highly personable associates to help our Customers Live their Passion. The right candidate would be a self-motivated, highly energetic individual who is comfortable engaging the public. You will join a tight knit group of key contributors who are actively working together to achieve aggressive goals, and meet timelines to drive the business forward.

This position will report to the Store Manager.

Responsibilities

• Embody our culture and values and providing insight to our Customers on how to Live their passion.
• Actively engage our Customers in new and meaningful ways by providing knowledge on the fabrics, features, fit, and function of our product.
• Drive Customer engagement inside and outside of the store environment ranging from store events & promotions to community projects.
• Provides training and immediate feedback around our Customer Experience Playbook & other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.)
• Works in coordination with the Store Manager to inspire associates to meet / exceed individual & team performance goals.
• Communicate inventory and training needs to Store Manager to increase overall Customer experience.
• Maintain store-merchandising guidelines that make the store easy to shop and add value to the Customer's purchase journey.
• Actively participate to provide and nourish feedback to Store Manager to continuously improve the business.
• Strive for excellence meeting and exceeding Store objectives as it relates to Performance, Productivity, Efficiency, and Quality standards.
• Serve as a resource for general product knowledge to all customers and team members.
• Maintain personal sales and achieve sales goals.
• Maintain all safety and security standards and identify, communicate potential issues.
• Unpack boxes for inventory as required. Boxes can weigh 10-30 lbs.

Required Skills

TechStyle is an Equal Opportunity Employer : M / F / PV / D (minority, female, protected veteran, disability)