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Customer Service Representative - Comanche County

Customer Service Representative - Comanche County

Oklahoma Farm Bureau Insurance CompanyLawton, OK, US
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Job Title :

  • Customer Service Representative (CSR) Reports To :  Comanche County Agent FLSA Status :  Non-Exempt; Part-Time Location :  502 SW. 11th Street, Lawton, OK 73501 Pay Rate :   $14 / hour
  • Initial employment period of 90 days.

The license must be obtained within the first 90 days

  • Summary / Purpose :
  • Provide clerical work and minor administrative and business detail.

    • Essential Duties and Responsibilities include, but not limited to :

  • Provides insurance quotes and accepts insurance applications.
  • Process changes to insurance policies.
  • Interprets policies and explains insurance coverages & procedures.
  • Assists with seeking new insurance business.
  • Assists with the negotiation and selling of insurance products.
  • Produce and forward insurance verifications for vehicles and certificates of insurance for Agent.
  • Reads and routes incoming correspondence such as mail, fax, etc.
  • Greets visitors and conducts to appropriate area or person.
  • Act as liaison & point person for Comanche County and in all outside relations with various entities such as insureds, and the general public.
  • Prepares outgoing mail and correspondence, including e-mail and faxes.
  • Assist with answering phones and forward calls as necessary.
  • Organizes and maintains file system, and files correspondence and other records.
  • Makes copies of correspondence or other printed materials.

    • County Duties :

  • Receive and receipt payments for membership Print new member cards and mail Additional duties, as assigned by County.

    • Competencies To perform the job successfully, an individual should demonstrate the following competencies :

  • Customer Service -  Manages difficult or emotional customer situations; Responds promptly to customer needs.
  • Interpersonal Skills -  Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
  • Oral Communication -  Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
  • Written Communication -  Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
  • Business Acumen -  Understands business implications of decisions.
  • Diversity -  Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
  • Ethics -  Works with integrity and ethically; Upholds organizational values.
  • Organizational Support -  Follows policies and procedures; Completes administrative tasks correctly and on time.
  • Judgement -  Displays willingness to make decisions; Exhibits sound and accurate judgment.
  • Planning / Organizing -  Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism -  Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position.
  • Quality -  Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
  • Adaptability -  Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
  • Attendance / Punctuality -  Is consistently at work and on time; Ensures work responsibilities are covered when absent.
  • Qualifications  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and / or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education and / or Experience High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.
  • Must have a valid Property and Casualty CSR License, or obtainment of this license to be completed within 90days of employment.
  • The company will assist in training and preparation of non-licensed new employees.
  • Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    • Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Computer Skills To perform this job successfully, an individual should have general knowledge of computers and computer systems including hardware and software.
  • Other Skills and Abilities Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience.
  • Physical Demands  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
  • The employee is frequently required to stand; walk and use hands to finger, handle, or feel.
  • The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.
  • Work Environment  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.

    • EOE :

  • Oklahoma Farm Bureau & Affiliated Companies does not discriminate on the basis of race, color, religion, national origin, sex, age or disability.
  • It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
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    Customer Service Representative • Lawton, OK, US